About us

We are here to help our customers succeed with intuitive tools, products and services. Our customers can feel confident about their financial future and live their lives in the way they want to.

Since opening our Nottingham headquarters in 1996 we've become a top ten card issuer. In 2015 we became the first issuer to gain a four star rating from Fairbanking for our Classic and Balance Plus credit cards.

Four star rating

Our mission

Capital One is the card in your corner. Our bold ambition is to bring simplicity and humanity to banking.

  • Simple and easy

    Making your financial life simpler, from knowing if you'll be accepted for a card before you apply, to making payment on our mobile app. It's all effortless.

  • Clear

    We'll set your expectations up front before you become a customer, so you know what to expect from us and our products and services.

  • Here to stay

    Open and honest dialogue is a good basis for a long term relationship.  We are straight talking and avoid confusing jargon.

  • Customer success

    We're here to help our customers succeed with credit and make it a part of everything we do.

More about who we are

A happy customer is a loyal customer. So we've gone out of our way to create products that work best for them. We pay every bit as much attention to our people and their needs too. After all, it's you that makes our business happen.

Product & service awards

Classic Credit Card FairBanking logo
  • UK customer experience awards logo Winner of the Best Achievement in Treating Customers Fairly Award at the Card and Payments Awards 2015

  • UK customer experience awards logo Finalist in the UK Customer Experience Awards 2013

  • Credit Today Awards 2015 logo. Fraud Prevention Team of the Year Winner of the Award for Fraud Prevention Team of the Year at the Credit Today Awards 2015

Winner of the UK best workplaces for 3 years running

We've been recognised for nurturing a great team which focuses on development, work-life balance and trusted leadership.

Best Workplaces 2015 Category: Large United Kingdom. Great Place to Work Award logo Best Workplaces 2015 Category: Large United Kingdom. Great Place to Work Award logo

Mobile app

Your account on your mobile - anytime, anywhere

Now you can always keep track of your account and access all your card information instantly with our free mobile smart app.