Capital One - A cutting-edge company for the Information Age
Started as an independent company in 1995, Capital One has quickly risen to the top of the credit card industry in the U.S.
With a global customer base already at 50 million, managed loans totalling $151.4 billion, and through our pioneering information
technology efforts, Capital One is in a prime position to lead the financial services marketplace through this century.
Our success is directly attributed to our progressive efforts in information technology, customer acquisition, and customer
retention. Through our proprietary Information-Based Strategy (IBS), we have the ability to tailor our products to the appropriate
customers as well as ensure that each individual customer's needs are being serviced efficiently. We also continue to look
at ways in which we can apply our innovative IBS to capitalise on promising markets, including auto finance and patient financing.
Our People
The essence of Capital One is our people. We remain committed to bringing the brightest and most talented people on board
and vow to our associates to provide a comfortable work
environment coupled with incredible growth opportunities.
Our Culture
At the heart of our associates' happiness is Capital One's culture. We provide a dynamic environment coupled with an entrepreneurial
culture. We take pride in encouraging our associates to think independently in a collaborative setting and to present creative
ideas to senior management. It's this type of innovative thinking that is a major part of our corporate growth as well as
the overall success of Capital One.
Our Customers
With quality associates and a positive environment, Capital One is better able to deliver exceptional service to those who
allow our company to exist - our customers. Our top priority is our customers' satisfaction. We work hard to ensure that our
customers have a pleasant and rewarding experience with Capital One.
Our Communities.
Capital One is dedicated to sharing our success with the communities in which we operate. We've built the foundation for a
strategic community relations program by forming long-term, collaborative alliances with agencies that are dedicated to revitalising
communities and helping youths at-risk. We offer leadership grants to non-profit organisations, volunteer community outreach
programs and donations to help underprivileged children.
Our Values
Our Values are the cornerstone of Capital One. Above all, two core values guide us: Excellence and Do the Right Thing.
Excellence defines the way we at Capital One perform as individuals, teams and an organisation. Our Excellence value is defined
by five attributes: hiring only the Best People; exhibiting Ownership; and being Strategically Bold, Intellectually Rigorous
and Well-Managed.
Do the Right Thing describes how we interact with each other and our customers. Five attributes that will bring this value
to life include: being Open, showing Respect for Each Other and our Customers, leveraging Teamwork, and having Integrity in
everything we do.
Excellence and Do the Right Thing: It's not a trade off. They are equally important dimensions of our culture.