Get back on track

Help is at hand. Call 0800 952 4966 (8am-9pm weekdays, 8am-6pm weekends)

We understand that from time to time customers can miss a payment. When this happens, the best thing (for your credit rating and your account) is to get back on track as soon as possible. Whatever your situation, we can always find a solution that's right for you.

If you can make a payment today, we have lots of easy options

  • Online

    Sign in or register for an online account and pay with your debit card. You could also set-up a Direct Debit so you could pay on time every time each month

  • Via your bank

    You can pay via your bank with account number 81077082 and sort code 40-02-50, using your 16 digit Capital One credit card number as reference.

  • By phone

    If you prefer to pay over the phone just call 0800 952 4966 to speak to our helpful agents. (8am-9pm Monday to Friday and 8am-6pm Saturday and Sunday).

If it's not possible to get back on track today

We appreciate there are lots of reasons people can struggle with making payments – from changes in personal circumstances to facing unexpected bills. Whatever your reason, the sooner you can let us know about any difficulties you may be having, the more helpful we can be.

Calls may be recorded/monitored for training purposes.