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Get back on track

Help is at hand. Call 0800 952 4966 (8am-9pm weekdays, 8am-6pm weekends)

We understand that from time to time customers can miss a payment. When this happens, the best thing (for your credit rating and your account) is to get back on track as soon as possible. Whatever your situation, we can always find a solution that's right for you.

How missed payments affect you

Like all credit cards, if you've missed a payment it's likely you've been charged a late payment fee, and it could show on your credit file. Please make your payment or contact us for help straight away. The more payments you miss, the more late payment fees and interest you'll be charged, making it harder to get your account back up to date.

If you can make a payment today, we have lots of easy options

  • Online

    Sign in or register for an online account and pay with your debit card. You could also set up a direct debit so you can pay on time every time each month.

  • Mobile app

    Download our mobile app from the Apple Store or Google Play to make secure payments anytime you like.

  • By phone

    If you prefer to pay over the phone just call 0800 952 4966 to speak to our helpful agents. (8am-9pm Monday to Friday and 8am-6pm Saturday and Sunday).

  • Via your bank

    You can pay via your bank with account number 81077082 and sort code 40-02-50, using your 16 digit Capital One credit card number as reference.

If it's not possible to get back on track today

We appreciate there are lots of reasons people can struggle with making payments – from changes in personal circumstances to facing unexpected bills. Whatever your reason, the sooner you can let us know about any difficulties you may be having, the more helpful we can be.

Calls may be recorded/monitored for training purposes.