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Contact Us

Account queries? We may have the answer you need already. Take a look at our frequently asked questions. Alternatively, there are several ways to get in touch.


Send us a secure message

Secure message is an easy and safe way to talk to us about your Capital One credit card. If you already have an online account, simply sign in and send us a Secure Message by selecting 'Account Maintenance'.

If you don't have an online account, it's easy to register now.

To protect your personal account information, we can't answer email queries about your credit card account.


Phone or write to us
Department Phone number Opening hours
General account queries 08444 812 812* 24 hours a day
Internet account servicing enquiries 08444 814 000* 24 hours a day
Calling from abroad - general queries +44 115 993 8002 24 hours a day
Reporting your card lost or stolen 0800 952 5267 24 hours a day
Unrecognised transaction/reporting fraud 08444 812 812* 24 hours a day
Report your card lost and stolen from abroad +44 115 993 8002 24 hours a day
New application enquiries 0800 952 5252 8am – 9pm Mon – Fri, 9am – 5.30pm weekends
Existing application enquiries 0800 952 5252 8am – 9pm Mon – Fri, 8.30am – 6pm Saturday. Closed Sunday
Extra cardholder enquiries 0800 952 5068 8am – 9pm Mon – Fri, 9am – 5.30pm weekends

You can write to us at: Capital One Card Services, P.O. Box 5283, Nottingham, NG2 9HD
If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ


Minicom users

This communications service is a telephone typewriter device to help you if you're deaf or hard of hearing.

Department Phone number Opening hours
General account queries or lost and stolen 0115 843 3745 8am - 5pm Mon - Fri
To report suspect fraud on your account 0115 843 3710 8am - 5pm Mon - Fri
If you're experiencing difficulty making payments 0115 843 2451 8am - 5pm Mon - Fri

If you have a complaint

Our Executive Office deal with complaints. You can write to them at:

The Executive Office
PO Box 5281
Nottingham
NG2 3HX

More information about our complaints procedure.

*0844 numbers - typical call charge from a BT landline is 5p per minute plus a connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.

LOST OR
STOLEN CARD?

Call our emergency helpline on

0800 952 5267