Account queries? We may have the answer you need already. Take a look at our frequently asked questions. Alternatively, there are several ways to get in touch.
Send us a secure message
Secure message is an easy and safe way to talk to us about your Capital One credit card. If you already have an online account, simply sign in and send us a Secure Message by selecting 'Account Maintenance'.
If you don't have an online account, it's easy to register now.
To protect your personal account information, we can't answer email queries about your credit card account.
Phone or write to us
You can write to us at: Capital One Card Services, P.O. Box 5283, Nottingham, NG2 9HD
If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ
Need extra help understanding?
We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.
If you would like to talk to someone call 0844 481 4814
8am – 9pm Mon – Fri
This communications service is a telephone typewriter device to help you if you're deaf or hard of hearing.
If you have a complaint
Our Executive Office deal with complaints. You can write to them at:
The Executive Office
PO Box 5281
More information about our complaints procedure.
*0844 numbers - typical call charge from a BT landline is 5p per minute plus a connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.