Contact Us | Capital One

CONTACT US

Send us a secure message

LOST OR STOLEN CARD?

Call our emergency helpline on

0800 952 5267

CALL US

Call Us
Query Phone number Opening hours
General account 03444 812 812 24 hours a day
General account (from abroad) +44 115 993 8002 24 hours a day
Online account 03444 814 000 24 hours a day
Report your card lost or stolen 0800 952 5267 24 hours a day
Report your card lost and stolen from abroad +44 115 993 8002 24 hours a day
Report fraud / Problem with a Transaction 03444 812 812 24 hours a day
Existing applications 0800 952 5252 9am – 5pm Mon – Fri
Extra cardholders 0800 952 5068 9am – 5pm Mon – Fri

YOU CAN WRITE TO US AT:

Capital One Card Services

P.O. Box 5283

Nottingham

NG2 9HD

If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ

NEED HELP UNDERSTANDING?

We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

If you would like to talk to someone call 0344 481 4814

8am – 9pm Mon – Fri

MINICOM USERS

Minicom is a telephone typewriter to make life easier if you're deaf or hard of hearing.

Minicom Users
Query Phone number Opening hours
General account or lost and stolen 0115 843 3745 24 hours a day
Report suspect fraud on your account 0115 843 3710 24 hours a day
Experiencing difficulty making payments 0115 843 2451 24 hours a day
Calls may be recorded/monitored for training purposes.