Your Card Account

Register to manage your account online

Contact Us

Account queries? There are several ways to get in touch

Send us a secure message

Secure message is an easy and safe way to talk to us about your Capital One credit card. If you already have an online account, simply sign in and send us a Secure Message by selecting 'Account Maintenance'.

If you don't have an online account, it's easy to register now.

To protect your personal account information, we can't answer email queries about your credit card account.

Phone or write to us
Telephone 08444 812 812*
From abroad +44 115 993 8002

You can write to us at: Capital One Card Services, P.O. Box 5283, Nottingham, NG2 9HD
If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ

Minicom users

This communications service is a telephone typewriter device to help you if you're deaf or hard of hearing.

General account queries or to report your card lost or stolen 0115 843 3745
To report suspected fraudulent activity on your account 0115 843 3710
If you're having difficulty making payments 0115 843 2451

Lines open 8am-5pm, Monday to Friday

Apply for a credit card

Applying online

All our customers have different needs. That's why we offer different credit cards, so you can apply for the card that suits you. View our range of credit cards and apply online.

Apply by phone

New and existing applications call us on 0800 952 5452 Lines open 8am-9pm Monday to Friday, 9am-5.30pm Saturday and Sunday

Report your card lost or stolen

To report your card lost or stolen 0800 952 5267
From abroad +44 115 993 8002

Been a victim of credit card fraud or identity theft?

If you think somebody has used your card details fraudulently or you think you've been a victim of identity theft, call our confidential helpline straight away on 08444 812 812*.

Complaints

If you have a complaint we'd like to hear from you, please write to us at:

Executive Office
Capital One
PO Box 5281
Nottingham
NG2 3FA

To make sure we have all the information to investigate your complaint please send us:

  • Your name and address
  • Your account number
  • Details of your concern or complaint
  • A daytime telephone number where we can contact you
What we do next
We will aim to deal with your complaint quickly. We will aim to acknowledge your complaint within 5 days. Within 4 weeks we'll get back to you with either the result of our investigations or will let you know what stage our investigations have reached.
Within 8 weeks we will write you with our 'Final Response', if your complaint has not been resolved by this time we will explain why and may ask you for more time to complete our investigations.

If you are still unhappy
If you don't agree with our final response, or are not willing to allow more time you can contact the Financial Ombudsman Service (FOS) within 6 months of our final response. The FOS exists to mediate in disputes between consumers and financial services companies. It is a free service to consumers and their findings are binding on financial services companies. The FOS will not be able to take up a complaint until we have issued our 'Final Response'.

You can contact them at:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
www.financial-ombudsman.org.uk

Complaints data
We report information on the complaints we receive to the Financial Services Authority (FSA) every 6 months. View our latest complaints data report.

*0844 numbers - typical call charge from a BT landline is 5p per minute plus a connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.

Lost or stolen card?

Call our emergency helpline anytime on

08444 812 812*

Frequently Asked Questions

See all our frequently asked questions

Credit Cards

Credit Made Clearer

Benefits

Support

About Us

Your Account

close
You appear to be using a browser we do not support


  

You appear to be using a browser we do not support


We currently design and test the Capital One website in browsers Internet Explorer 7, 8 and
Firefox 3.6. If you are visiting our website using a different browser you might experience some performance issues. To experience the Capital One website as intended you might like to use
one of the browsers we support.


Continue to website