Contact Us | Capital One

CONTACT US

LOST OR STOLEN CARD?

Call our emergency helpline on

0800 952 5267

CALL US

Call Us
Query Phone number Opening hours
General account 03444 812 812 24 hours a day
General account (from abroad) +44 115 993 8002 24 hours a day
Online account 03444 814 000 24 hours a day
Report your card lost or stolen 0800 952 5267 24 hours a day
Report your card lost and stolen from abroad +44 115 993 8002 24 hours a day
Report fraud / Problem with a Transaction 03444 812 812 24 hours a day
If you're struggling with payments and need help 0800 952 4966
8am – 9pm Mon – Fri
9am – 6pm Sat & Sun
Existing applications 0800 952 5252 9am – 5pm Mon – Fri
Extra cardholders 0800 952 5068 9am – 5pm Mon – Fri
  • YOU CAN WRITE TO US AT:

    Capital One Card Services
    P.O. Box 5283
    Nottingham
    NG2 9HD

    If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ

  • NEED HELP UNDERSTANDING?

    We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

    If you would like to talk to someone call 0344 481 4814

    8am – 9pm Mon – Fri

IF YOU'RE DEAF OR HARD OF HEARING

Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through the Next Generation Text Service (formerly Typetalk / Text Relay) on the below:

Minicom Users
Query Phone number Opening hours
General account or lost and stolen 18001 0344 481 8852 24 hours a day
Report suspect fraud on your account 18001 0344 481 8853 24 hours a day
If you're struggling with payments and need help 18001 0344 481 8854 24 hours a day

*The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php.

Calls may be recorded/monitored for training purposes.