PPI claims

If you're worried about the way that PPI was sold to you by Capital One we're here to help you make a complaint.

What is PPI

You may have heard that PPI wasn't always sold properly by banks. PPI is Payment Protection Insurance that may protect your repayments of loans, mortgages, overdrafts, credit cards and store cards in the event that you can't make the payments yourself.

You can find out more helpful information about PPI and making a complaint at Which? opens in a new window , Money Saving Expert opens in a new window and FCA opens in a new window .

Claiming the whole refund and not just a slice

If you suspect you have been mis-sold PPI, it's better to claim it back directly from your bank or provider instead of using a specialist company.

If you contact us directly and you are due a refund, we will give the whole amount to you. If you use a claims company, they will take a portion of your refund in the form of a fee.

Here's what happens if your complaint is successful and you receive a refund of £500.

A Claims Management Company may charge you 25% of your refund in fees. Capital One will not charge you anything.

The fees mean you only get around £375 instead of the £500 that you would get from complaining directly to us.

Just to reassure you

When you make a complaint directly to us, this will not have a detrimental impact on our relationship with you nor will it impact your credit score.

We want to make sure this is as easy as possible so if you have any questions call us on 0333 000 1601 (9am - 5pm Monday to Friday). Calls may be recorded/monitored for training purposes.

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