Call Us:
|
General account enquiries
|
08458 400 400*
|
24 hours a day
|
|
Registering and login to your account enquiries
|
08458 401 401*
|
8.00am-9.00pm Mon-Fri & 8.00am - 6.00pm Weekends
|
|
Calling from abroad with your account enquiries
|
+44 115 993 8002
|
24 hours a day
|
|
Report your card lost or stolen
|
0800 952 5267
|
24 hours a day
|
|
Report your card lost or stolen from abroad
|
+44 115 993 8002
|
24 hours a day
|
|
New application enquiries
|
0800 952 5452
|
8.00am-9.00pm Mon-Fri & 9.00am - 5.30pm Weekends
|
|
Existing application enquiries
|
0800 952 5452
|
8.00am-6.00pm Mon-Fri, 8.30am - 5.30pm Saturday, Closed - Sunday
|
Minicom users only:
This communications service is a telephone typewriter device for deaf or hard of hearing persons.
|
General account enquiries or to report your
card lost or stolen
|
0115 843 3745
|
8.00am - 5.00pm Mon-Fri
|
|
To report suspected fraudulent activity on
your account
|
0115 843 3710
|
8.00am - 5.00pm Mon-Fri
|
|
If you're experiencing difficulty making
payments
|
0115 843 2451
|
8.00am - 5.00pm Mon-Fri
|
*Please note, calls to 0845 numbers will be charged at a local rate. The cost will vary depending on your service provider.
Calls may be recorded/monitored for training purposes.
Secure Message:
You can send us messages from your secure mailbox if you're an online account customer.
Select 'Your Messages' from the top navigation bar.
Write To Us:
Capital One Card Services
P.O. Box 5283
Nottingham
NG2 3YJ
Capital One Bank (Europe) plc : Registered office 350 Euston Road, London NW1 3JJ.
Registered in England and Wales Company Number 3879023. VAT Registration Number 690 6861 01.
If you have a complaint:
Our Executive Office deal with complaints. You can write to them at:
Executive Office
Capital One
P.O. Box 5281
Nottingham
NG2 3HX
Our full complaints procedure can be viewed here.