Call Us:
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General account enquiries
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08458 400 400*
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24 hours a day
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Registering and login to your account enquiries
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08458 401 401*
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8.00am-9.00pm Mon-Fri & 8.00am - 6.00pm Weekends
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Calling from abroad with your account enquiries
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+44 115 993 8002
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24 hours a day
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Report your card lost or stolen
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0800 952 5267
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24 hours a day
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Report your card lost or stolen from abroad
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+44 115 993 8002
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24 hours a day
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New application enquiries
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0800 952 5452
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8.00am-9.00pm Mon-Fri & 9.00am - 5.30pm Weekends
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Existing application enquiries
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0800 952 5452
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8.00am-6.00pm Mon-Fri, 8.30am - 5.30pm Saturday,
Closed - Sunday
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Minicom users only:
This communications service is a telephone typewriter device for deaf or hard of hearing persons.
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General account enquiries or to report your
card lost or stolen
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0115 843 3745
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8.00am - 5.00pm Mon-Fri
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To report suspected fraudulent activity on
your account
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0115 843 3710
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8.00am - 5.00pm Mon-Fri
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If you're experiencing difficulty making
payments
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0115 843 2451
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8.00am - 5.00pm Mon-Fri
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*Please note, calls to 0845 numbers will be charged at a local rate. The cost will vary depending on your service provider.
Calls may be recorded/monitored for training purposes.
Secure Message:
You can send us messages from your secure mailbox if you're an online account customer.
Select 'Your Messages' from the top navigation bar.
Write To Us:
Capital One Card Services
P.O. Box 5283
Nottingham
NG2 3YJ
Capital One Bank (Europe) plc : Registered office 350 Euston Road, London NW1 3JJ.
Registered in England and Wales Company Number 3879023. VAT Registration Number 690 6861 01.
If you have a complaint:
Our Executive Office deal with complaints. You can write to them at:
Executive Office
Capital One
P.O. Box 5281
Nottingham
NG2 3HX
Our full complaints procedure can be viewed here.