Your Card Account
Do you have a question? We may be able to answer your query online, please visit our Frequently Asked Questions
Telephone 08444 812 812*
If you are calling from abroad please call +44 115 993 8002
Lines open 24 hours a day
Secure message is an easy, safe and secure way to talk to us about your Capital One credit card - if you already have an Online Account, simply sign in to your Online Account, and select the 'Secure Message Centre' link by clicking on 'Account Maintenance' on the top navigation bar.
If you don't have an Online Account, it's easy to register. Find out more about managing your account online.
To protect your personal account information, we are unable to answer email queries about your credit card account.
Telephone 08444 814 000*
For new applications telephone 0800 952 5452
Line open 8.00am - 9pm Monday to Friday, 8.00am - 5.30pm weekends
For existing application enquiries telephone 0800 952 5452
Line open 8.00am - 9pm Monday to Friday, 8.30am - 5.30pm Saturday
Capital One Card Shield is the personal protection service for your cards, keys and personal details.
Register now online
Telephone 0800 917 7188
Telephone 0800 952 5267
If you have any questions about recruitment at Capital One please contact us.
This communications service is a telephone typewriter device for deaf or hard of hearing persons.
General account enquiries or to report your card lost or stolen
0115 843 3745
8.00am - 5.00pm Mon-Fri
To report suspected fraudulent activity on your account
0115 843 3710
If you're experiencing difficulty making payments
0115 843 2451
*0844 numbers - typical call charge from a BT landline is 5p per minute plus a connection fee may be charged. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.
If you want to send us a cheque payment please use the below address: Capital One Card Services, P.O. Box 1000, Camberley GU15 3ZQ
Capital One Card Services P.O. Box 5283 Nottingham NG2 9HD
Capital One Bank (Europe) plc : Registered office 350 Euston Road, London NW1 3JJ. Registered in England and Wales Company Number 3879023. VAT Registration Number 690 6861 01.
If you have a complaint we want to hear from you. Please see the complaints procedure.
© 2010 Capital One.