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How can I contact Capital One?
 

Do you have a question? We may be able to answer your query online, please visit our Frequently Asked Questions
 

General enquiries about your Capital One account


Telephone 08458 400 400*


If you are calling from abroad please call +44 115 993 8002


Lines open 24 hours a day



Send us a Secure Message


Secure message is an easy, safe and secure way to talk to us about your Capital One credit card - if you already have an Online Account, simply sign in to your Online Account, and select the 'Secure Message Centre' link by clicking on 'Account Maintenance' on the top navigation bar.


If you don't have an Online Account, it's easy to register. Find out more about managing your account online.


To protect your personal account information, we are unable to answer email queries about your credit card account.



Enquiries about registering and signing in to your online account


Telephone 08458 401 401*


Lines open 24 hours a day



To apply for a new credit card


For new applications telephone 0800 952 5452


Line open 8.00am - 9pm Monday to Friday, 8.00am - 5.30pm weekends



For existing application enquiries telephone 0800 952 5452


Line open 8.00am - 9pm Monday to Friday, 8.30am - 5.30pm Saturday



To report your card lost or stolen


Telephone 0800 952 5267


If you are calling from abroad please call +44 115 993 8002


Lines open 24 hours a day



If you suspect fraud or someone has used your card details without your consent


Telephone 08458 400 400*


Lines open 24 hours a day



Capital One Careers


If you have any questions about recruitment at Capital One please contact us.



Minicom users

minicom

This communications service is a telephone typewriter device for deaf or hard of hearing persons.

General account enquiries or to report your card lost or stolen

0115 843 3745

8.00am - 5.00pm Mon-Fri

To report suspected fraudulent activity on your account

0115 843 3710

8.00am - 5.00pm Mon-Fri

If you're experiencing difficulty making payments

0115 843 2451

8.00am - 5.00pm Mon-Fri

*Typical call charge from a BT landline is 7p connection fee plus up to 2p per minute. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes.



Write To Us


Capital One Card Services
P.O. Box 5283
Nottingham
NG2 9HD




Capital One Bank (Europe) plc : Registered office 350 Euston Road, London NW1 3JJ.
Registered in England and Wales Company Number 3879023. VAT Registration Number 690 6861 01.



If you have a complaint


If you have a complaint we want to hear from you. Please see the complaints procedure.


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