Legal Information
At Capital One we understand the importance of information privacy to our customers. Find out how we deal with your personal information.
Terms and conditions relating to using our website.
At Capital One we know our customers have high expectations, so we aim to meet or exceed what our regulators ask of us.
Regulators
Financial Services Authority (FSA)
The Financial Services Authority (FSA) is an independent organisation responsible for regulating financial services in the UK.
Financial Services Authority Reporting
Under the FSA requirements Capital One is required to publish the Pillar 3 Summary disclosures once every year.
Report for 2009
2009 Pillar 3 Disclosures (PDF)
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Office of Fair Trading (OFT)
An independent body, protecting Consumers
Codes of Conduct
Copyright and Trademarks
©2010 Capital One. Capital One No Hassle® is a trade mark of Capital One.
MasterCard® and World MasterCard® are registered trademarks of MasterCard International Incorporated.
Company Information
Capital One Bank (Europe) plc. Registered Office: 350 Euston Road, London NW1 3JJ. Registered in England and Wales. Company Number: 3879023.
Capital One is a provider of retail financial services. Credit licensed by the Office of Fair Trading.
Authorised and regulated by the Financial Services Authority. Register Number 204440.
Capital One Payment Protection Insurance
Capital One Payment Protection Insurance is underwritten by AXA Sun Life plc (a company limited by shares. Registered in England number 3291349) and AXA Insurance UK plc (a company limited by shares. Registered in England number 78950) whose registered offices are at 5 Old Broad Street, London, EC2N 1AD.
AXA Sun Life plc and AXA Insurance UK plc are authorised and regulated by the Financial Services Authority, registration numbers 185063 and 202312 respectively.
Regulatory status can be confirmed by visiting the FSA website.
The Financial Services Compensation Scheme (FSCS) and Insurance
The Financial Services Compensation Scheme (FSCS) covers financial services firms which are regulated by the FSA. This means that the FSCS may pay compensation to consumers if a regulated business under the scheme is unable, or likely to be unable, to meet its obligations to you. This depends on the type of insurance and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim without any upper limit. Further information about the compensation scheme arrangements is available on the
FSCS website