At Capital One we understand the importance of information privacy to our customers. How we deal
with your personal information is outlined below. Full details are available when you apply and in the
Capital One terms and conditions.
Credit Card policy
We will use the personal information we gather:
- For administering and servicing your account
- To enable us to review the conduct of the account for credit assessment purposes
- To send you details of products and services we believe you may be interested in
- To help us do research and analyse statistics
We will disclose your personal information
- To our agents and sub-contractors (including those based outside the European Economic Area) under a strict code of secrecy
and security
- To insurance companies for purposes related to the policies on your account
- To any person to whom we transfer our rights or obligations under the agreement
- If we are compelled to do so by law and for fraud prevention purposes
- To licensed credit reference agencies to help us and others make credit decisions
- To third parties to enable them to provide details of products or services you may be interested in
- Within Capital One Bank and our Group (the "Capital One Group")
Cookies and Web Bugs
Cookies are small pieces of information that a website places within your browser on your computer hard drive.
Web bugs have many different names (e.g. clear GIFs, invisible GIFs, pixel tags), but all perform the same basic function.
We sometimes use these bugs for the same purposes that we use cookies.
Capital One use Cookies and Web Bugs to:
- Act as part of our security process
- Monitor how users use our web pages to enable us to develop the service
- To help track usage of the site
Consequently, if you decide not to enable cookies on your browser, you will be unable to use our web site.
Security and encryption
Capital One protects customer data we collect by storing information on secure servers to protect against unauthorised access.
However we cannot guarantee the security of information which you send on-line. We urge you to take every precaution to protect
your personal data while on the Internet.
Data transfers outside the UK
If we need to transfer your information to, or if we administer our services in countries which do not have data protection
laws as extensive as in the European Union, we will keep control of the information or require anyone we pass it to treat
it to European Union standards.
Accessing your personal information
You have a right under the Data Protection Act 1998 upon written request and payment of a fee, to have a copy of the personal
data we hold about you.
Contact Us
Please help us ensure that your records are kept up to date by notifying us of any changes in your personal details. If you
have any queries concerning the ways we hold and use your personal information, please contact us.
Telephone number: 08458 400 400*
*Please note, calls to 0845 numbers will be charged at a local rate. The cost will vary depending on your service provider.
Calls may be recorded/monitored for training purposes.