Privacy Policy
Capital One's privacy policy applies to anyone who visits our websites. It explains how we may collect information from you online when you visit a Capital One website and how we may protect and use that information. Therefore, please read this privacy policy carefully before using the websites.
In this privacy policy, "we", "us", "our" and "Capital One" means Capital One Bank (Europe) plc and "you" and "your" means the individual who is using the websites. Information that you provide to Capital One when you apply for or obtain a credit card from us is also governed by the "Use of your information" section at clause 1 of your credit card agreement, which is also set out in our online application form. If you are an applicant or customer, please refer to the application form or credit card agreement for additional information. In the event of a conflict between the terms of this Privacy Policy and your credit card agreement, your credit card agreement shall take precedence.
Collecting Information
Information you provide
Capital One may collect information that you provide when completing forms on its websites, for example an application for a credit card, a survey or a competition.
Information gathered from your use of our websites
Capital One may collect the following information about you when you browse our websites or use our online services:
- We may collect technical information about your browser and the pages that you visit. For example we may collect your internet protocol (IP) address, which is a numerical identifier assigned to a computer or device that connects to the internet.
- We may use cookies and other online tracking devices to maintain your user session and track browsing activities conducted with your computer. This includes information such as pages and content viewed, the time and duration of visits, search queries entered into a search engine, and whether a user clicked on an advertisement. Cookies are small text files that a website's server places on your computer. Other online tracking devices that we may use include things such as Flash cookies and Web beacons. A Web beacon is a small string of software code that represents a graphic image on website or email.
How We Use Information
On Our Websites
We may use cookies, web beacons or similar devices to help us understand which parts of our site you find most useful and to optimise your browsing experience. Cookies make the personalisation of your Web experiences possible and can also be used to retain data related to a particular browser such as items in online shopping carts. Cookies allow us to recognise you when you return to our site and can allow us to identify the path by which you returned to our site. We may use web beacons for site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalisation of a website. We may use any of the information we collect to offer you special products and services and to assist us in taking data security precautions.
If you choose, you can set your browser to inform you when cookies are sent or you may choose not to accept cookies. Unless you have adjusted your browser setting so it will refuse cookies our system will issue cookies when you visit the site. Your decision not to accept cookies could limit access to some of the services and offers that are available on our websites.
Sharing Information
We may share information that we collect online or as part of any application with companies within the Capital One Group which means us, our ultimate holding company and any company which is a subsidiary of our ultimate holding company; and with companies that provide services to us, including sub-contractors, agents or other companies including those based outside the European Economic Area (EEA).
We may partner with third parties to deliver advertisements and surveys and to monitor activities on our own websites and other websites. Our banner advertisements and text links contain small graphics with unique codes and use cookies to perform tracking and reporting activities. These unique codes are not personally identifiable and work in conjunction with the cookies. Our partners may use cookies, Web beacons or other online tracking devices to deliver advertisements they believe may be of interest to you, based on information about your visits to this and other websites and to compile statistics about website visitors. These third parties are subject to their own privacy policies, which may be different from ours.
Capital One Online Services
Capital One offers its customers online account services. When you register for those services, we will provide you with specific terms and conditions that may supplement the information in this notice. If you set your browser to reject cookies, you may not be able to use Capital One's online account services.
Links
Our websites may include links to third-party websites. These third parties are not subject to this Privacy Policy. Whenever you visit a third-party website, you should review its privacy notice. We do not accept any responsibility for any such third party websites, including without limitation for their accuracy, security, the products or services which they offer or any information which is collected through them.
Data Security
At Capital One, we make your safety and security a top priority and are committed to protecting your personal and financial information. If we collect personal information from you, we will protect that information with controls based upon internationally recognised security standards, regulations, and industry-based best practices.
Capital One maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is "spoofing" or pretending to be a Capital One website do not enter personal information but instead contact us through the details set out in the contact us page or by emailing abuse@capitalone.com.
If you receive an email that claims to be from us but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail. Instead forward it to us at abuse@capitalone.com then delete it.
For more information about our commitment to security and for tips about what you can do to help guard against fraud and identity theft, visit our Security Centre.
Your Rights
Accessing your personal information
You have a right under the Data Protection Act 1998 upon written request and payment of a fee, to have a copy of the personal data we hold about you. If you would like to receive a copy of the personal data we hold about you please write to us at the address shown in contact us.
Opting out of receiving Marketing Material
You have a right under the Data Protection Act 1988 to ask us not to process your personal data or pass it to third parties for marketing purposes. If you do not want to receive marketing material from us or third parties please write to us at the address shown in contact us.
Changes to our Privacy Policy
Any changes we make to our privacy policy in the future will be posted on this page.
Contact Us
Please help us ensure that your records are kept up to date by notifying us of any changes in your personal details. If you have any queries concerning the ways we hold and use your personal information, please contact us.