We know that our customers have high expectations of us, and rightly so. To this end we not only ensure we meet or exceed what our regulators ask of us, we actively go out our way to join other reputable organisations that can help ensure we really challenge ourselves and the credit card industry to bring the best products and services to the consumer.
Financial Services Authority
The Financial Services Authority (FSA) is an independent organisation responsible for regulating financial services in the UK.
The FSA's aim is to promote efficient, orderly and fair financial markets and help retail financial service consumers get a fair deal, which includes credit card companies.
The FSA was set up by government. The government is responsible for the overall scope of the FSA's regulatory activities and for its powers.
The FSA regulates most financial services markets (including credit card companies), exchanges and firms. It sets the standards that they must meet and can take action against firms if they fail to meet the required standards. If you would like further information please visit the FSA.
Office of Fair Trading (OFT)
The OFT is an independent organisation that protects consumers interests and ensures fair and open competition between businesses.
To find out more please visit the OFT website.