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Coronavirus: Guidance and Information

We're here to support you

Money Struggles

Avoid late fees and protect your credit rating.

Find a solution

Work Impact

Guidance on loss of income, self-employment, furlough and sick pay.

Learn about financial support


What to do if your holidays and events have been affected.

Advice about cancellations

Fraud and scams

Learn how to protect yourself during this time.

Protect yourself from fraud

Third-party account access

Let someone you trust run your account for a while.

Set up third-party access

Persistent Debt

What to do if we’ve got in touch about suspending your card.

Get back on track

Anything else?


Our postal service is working as usual, so you have nothing to worry about if you're expecting a letter from us. If anything changes, we'll update this info.

More info

More info about credit card payments and the support we offer is available on our Money Worries page.

Protecting our team

The health and wellbeing of our team is always our priority. So as part of our plan to return to our offices, we’ve done a risk assessment and have put special measures in place to keep our teams safe. These measures include:

  • Putting strict social distancing measures in place (keeping a safe distance apart, limiting the number of people allowed in meeting spaces, etc.)
  • Limiting the overall number of people in our building at any one time (including external visitors)
  • Sanitising work areas more frequently, using special PPE equipment
  • Enhancing airflow and filtration

We'll continue to assess and adapt these measures to make sure our team is safe, so we can keep supporting you during this time.