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Bringing simplicity and humanity to credit cards

Our story

We issued our very first credit card way back in 1996, and have since grown to become one of the UK's top ten card providers.

From day one, our business has been about helping people succeed with credit. From innovative tools like our QuickCheck eligibility checker, to the way we're driving positive change across the finance industry. It's no wonder we're the only card provider with a 4-star rated credit card from Fairbanking.

  • Simple

    From knowing if you'll be accepted before applying to making payments on your mobile, we make managing your money effortless.

  • Clear

    We talk straight without confusing jargon. Keeping it clear and simple, so you know exactly what to expect from us.

  • Supportive

    It's our business to help people succeed with credit. We do this by putting customers at the heart of everything we do.

Recent awards

2021

Moneyfacts Awards

Money Facts award logo

Four Star Rating for Personal Credit and Charge Card

Fairer Finance

Fairer Finance award logo

Five Star Rating for Credit Building with Classic Credit Card

2020

Card and Payment Awards

Card and Payments Awards category winner logo

Winner of Best Achievement in Customer Service

Card and Payment Awards

Card and Payments Awards category winner logo

Winner of Social Inclusion in Financial Services

Card and Payment Awards

Card and Payments Awards category winner logo

Winner of Best Vulnerable Customer Strategy

2019

Card and Payment Awards

Card and Payments Awards category winner logo

Winner of Changing Lives in the Community

Card and Payment Awards

Card and Payments Awards category winner logo

Winner of Best Technology Initiative of the Year

Card and Payment Awards

Card and Payments Awards category winner logo

Winner of Best Design of the Year

Fairer Finance

Fairer Finance award logo

Five Star Rating Credit Building with Classic Credit Card

Women in Finance logo

Our commitment to gender diversity

At Capital One UK we're proudly committed to advancing a diverse and inclusive culture, where every voice is heard and matters. We believe that everyone has a unique point of view to share, and that only by harnessing the power of our collective wisdom can we truly create the best experiences for our associates and customers.

We're always pushing for greater gender diversity at every level of the business. It's at the core of what we do, which is why we signed the HM Treasury Women in Finance Charter.

The Charter is designed to improve gender diversity in businesses across the financial sector. By signing it we commit to:

  • Achieving a 50:50 gender balance (within a 10% tolerance) in our senior management team by December 2025
  • Continually reviewing our employment and talent processes to keep diversity and inclusion at their heart
  • Ensure senior leadership awareness and accountability for gender diversity

As of March 2020, we have a 37:63 (female:male) gender balance in our senior management team, putting female representation in this group at 37%.

We are continuing to invest in improving the gender diversity of our talent pipeline, specifically for roles where women have historically been underrepresented, in areas such as Analytics and Technology and have developed our data collection and insight gathering to better identify areas for improvement.

This year we have also focused on our associates and their families, keeping them safe and well during these testing times. Our Business Resource Groups have played a key role in ensuring that women at Capital One have been able to access the resources and support they have needed to continue to be successful in developing their careers.

We have recently refreshed our diversity, inclusion and belonging strategy and are renewing our focus on gender parity with some realigned action plans. This has included us extending our target date to 2025 and we are working hard to meet this new goal in spite of the challenges this year has brought.

These plans include:

  • Developing our approach to Inclusive Recruitment best practice
  • Identifying opportunities to prioritise investing in hiring and internal mobility of women
  • Adopting talent and development strategies that bridge the senior leadership gender gap
  • Improving the transparency of our data to inform strategy
  • Engaging with senior leaders to amplify organisational accountability for gender diversity
  • Leveraging allies to elevate our commitments for women and women in ethnic minorities

We continue to monitor progress against our commitments as part of the Women in Finance Charter, and report to our Board of Directors on a quarterly basis.

Gender Pay Gap Reporting

In line with our obligations under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, Capital One UK is required to publish information regarding our gender pay gap.

Download a copy of our 2020 report (pdf - 596kb)  opens in a new tab

Download a copy of our 2019 report (pdf - 824kb)  opens in a new tab

Download a copy of our 2018 report (pdf - 288kb)  opens in a new tab

Download a copy of our 2017 report (pdf - 288kb)  opens in a new tab

Our people

Great Place to Work Logo

Voted one of the top 5 Great Places to Work in the UK, 5 years running

We like to look after our people, because they make Capital One such a great place to work. If you'd like to be a part of the team, helping us become a world-leading tech business, we'd love to hear from you.

Find a career at Capital One

Corporate Governance Reporting

The following is an extract from Capital One UK's 2020 statutory accounts, in line with our obligations under the Companies (Miscellaneous Reporting) Regulations 2018.

Download a copy of our 2020 report (pdf - 143kb)  opens in a new tab