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0% on balance transfers

Balance Transfer credit card

You might save money by transferring balances to Capital One.

Balance card
Balance card

Save money by transferring your higher interest credit card balances to Capital One.

  • For people with an excellent credit rating
  • Credit limit up to £3,000
  • 0% on balance transfers for 12 months
  • 2.9% transfer fee
  • 0% on purchases for 3 months
Check Now for the Balance Transfer card

Representative example: Assuming a credit limit of £1,200 and an interest rate on purchases of 24.93% p.a. variable, you will receive a 24.9% APR representative variable.

Is this credit card right for you?

If you have a credit card you're paying interest on, you could save money by transferring your existing balances to the Capital One Balance Transfer card. With 0% on balance transfers it means you'll pay no interest for 12 months from the date you open your account, and you can request the balance transfer when you apply, just have the details of your other credit card to hand. We'll charge a 2.9% transfer fee that will be added to your balance. You can, of course, use your new card for everyday purchases too.

We're more likely to accept you if you:

  • You've had credit cards in the past
  • You're a home owner
  • You have an income of more than £20,000 p.a.

We're not likely to accept you if you:

  • You have missed payments in the past
  • You've never had credit in the UK before
  • You've had CCJs or defaults

Please note meeting these criteria does not guarantee acceptance.

For more product information read the:

  • Summary Box  Opens in a popup window

    Key features of your Capital One credit card

    Summary Box

    The information contained in this table summarises key product features and is not intended to replace any terms and conditions.

    Representative Example

    • 24.9% APR representative variable
    • 24.93% p.a. variable on purchases
    • £1,200 assumed credit limit

    Interest Rates

    Purchases
    Introductory Rate Monthly Rate Annual Rate
    0% fixed for any statement period beginning within the first 3 months of your account. 1.87% 24.93%*
    Cash Withdrawals
    Introductory Rate Monthly Rate Annual Rate
    N/A 1.87% 24.93%*
    Balance / Money Transfers
    Introductory Rate Monthly Rate Annual Rate
    0% fixed for any statement period beginning within the first 12 months of your account. 1.87% 24.93%*

    Interest Free Period

    • Maximum of 56 days for purchases where the balance is paid in full and on time
    • 0 days for balance / money transfers and cash

    Subject to any interest free period that may apply.

    Interest Charging Information

    No interest is payable on purchases if you pay in full the outstanding balance on your first statement by its payment due date. No interest is payable on purchases on subsequent statements if the outstanding balances on your current statement and the previous statement are paid in full by their respective payment due dates.

    Otherwise the period over which interest is charged is as follows:

    Interest Charge Dates
    From Until
    Purchases Posted date Paid in full
    Cash Withdrawals Posted date Paid in full
    Balance / money transfers Posted date Paid in full

    Allocation of your payments

    Unless you pay the outstanding balance in full, we will allocate your payments to pay your minimum payment including any Repayment Plan payments, any non-Repayment Plan balances, then any Repayment Plan balances. We will always allocate your payments to: balances that attract the highest interest rate first; and to any amounts which have already appeared on a statement before allocating your payments to any amounts subsequently applied to your account.

    Minimum Repayment

    The monthly credit card payment is:

    - the full outstanding balance if it is less than £5, but otherwise the greater of:

    • An amount equal to the total of (i) 2% of the outstanding balance on your account that is not part of a Repayment Plan balance; (ii) any Repayment Plan payments due for that month (if you have a Repayment Plan on your account); (iii) interest applied to your account in that month (excluding any interest charges already included in a Repayment Plan payment for that month); (iv) all Default Sums incurred in that month; and (v) one twelfth of your Annual Fee, or
    • £5
    Credit Limit
    Minimum Credit Limit £500
    Maximum Credit Limit £3,000
    Fees
    No annual fee
    Charges
    Balance / money transfer handling fee 2.9%
    Cash Fee (includes gambling transactions) 3.0% (minimum £3)

    Foreign Usage

    Payment Scheme Exchange Rate

    Rates can be found at:

    Visa  opens in a new tab

    Mastercard  opens in a new tab

    One or More of the Following May Apply:
    Non-sterling Transaction Fee 2.75%
    Cash Fee 3.0% (minimum £3)
    Default Charges
    Late and Failure to Pay Default Sum
    For paying late or not paying at all    		 £12
    Overlimit Default Sum
    For going over your credit limit    		 £12
    *The simple interest rate is 22.47% for purchases after 3 months, 22.47% for balance / money transfers after 12 months and 22.47% for cash withdrawals from the date of this agreement.
  • Pre Contract

    Pre-Contract credit information

    1. Contact details

    Creditor.
    Capital One (Europe) plc

    Address.
    PO BOX 5282 Nottingham NG2 3FB

    Web address.
    www.capitalone.co.uk

    Credit intermediary.
    Address.

    Where relevant, the identity and address of the credit intermediary involved prior to the making of your agreement is referred to at www.capitalone.co.uk/intermediaries

    2. Key features of the credit product

    The type of credit.

    The total amount of credit.

    This means the amount of credit to be provided under the proposed credit agreement or the credit limit.

    From time to time we may review and change your credit limit. We will let you know if and when your credit limit changes.

    How and when credit would be provided

    If you are approved for a Capital One credit card, we will open your account and send you your PIN and credit card.

    We will also issue a credit card for any extra cardholders we authorise.

    The person named on the credit card can make purchases or cash withdrawals. Only you, and not the extra cardholder, can make balance / money transfers.

    The duration of the credit agreement.

    Your agreement has no fixed or minimum duration.

    Repayments.

    All monthly payments are due by the date stated in your monthly statement, a date usually 26 days after the statement date. Your monthly payment will be the full outstanding balance if it is less than £5, but otherwise the greater of:

    • (a) An amount equal to the total of (i) 2% of the outstanding balance on your account that is not part of a Repayment Plan balance; (ii) any Repayment Plan payments due for that month (if you have a Repayment Plan on your account); (iii) interest applied to your account in that month (excluding any interest charges already included in a Repayment Plan payment for that month); (iv) all Default Sums incurred in that month; and (v) one twelfth of your Annual Fee, or
    • (b) £5

    Unless you pay the outstanding balance in full, we will allocate your payments to pay your minimum payment including any Repayment Plan payments, any non-Repayment Plan balances, then any Repayment Plan balances.

    We will always allocate your payments to: balances that attract the highest interest rate first; and to any amounts which have already appeared on a statement before allocating your payments to any amounts subsequently applied to your account.

    The total amount you will have to pay.

    This means the amount you have borrowed plus interest and other costs.

    £1,346.06

    This total amount payable is for illustrative purposes and assumes a credit limit of £1,200.

    Security required.

    This is a description of the security to be provided by you in relation to the credit agreement.

    Not applicable as we will not charge you a security deposit for this credit card.

    3. Costs of the credit

    The rates of interest which apply to the credit agreement
    Interest rates Introductory Rate Annual Rate
    Purchases 0% fixed for any statement period beginning within the first 3 months of your account. 24.93% variable
    Cash withdrawals N/A 24.93% variable
    Balance / money transfers 0% fixed for any statement period beginning within the first 12 months of your account. 24.93% variable

    Interest is charged from the date a transaction is debited to your account until repayment. However, no interest is payable on purchases if you pay in full the outstanding balance on your first statement by its payment due date. No interest is payable on purchases on subsequent statements if the outstanding balances on your current statement and the previous statement are paid in full by their respective payment due dates.

    We may change any interest rate which is stated to be variable or the way in which interest is charged or calculated. We may make changes to your agreement for the following reasons:

    • (1) changes in your circumstances and the way you use your account, your credit score, or our increased or decreased credit risk;
    • (2) changes in our funding costs or other costs of administering credit;
    • (3) to provide additional credit or other services;
    • (4) to reflect changes in banking or lending practice, or to meet our legal or regulatory obligations;
    • (5) to correct errors, omissions, inaccuracies or ambiguities;
    • (6) to reflect changes in our systems and processes or the introduction of new technology.

    We will give you at least 7 days' written notice of any change to your advantage and at least 30 days' written notice of any change to your disadvantage. As the agreement has no end date, we may need to make changes for reasons not listed above. In this case, we will provide you at least 30 days' written notice of the change and provide you the opportunity to close your account without loss or serious inconvenience to you. If we increase any variable interest rate we may permit you to pay off the outstanding balance at the interest rate which applied before the increase takes effect. You will have to pay at least the monthly payment each month.

    Annual Percentage Rate of Charge (APR).

    This is the total cost expressed as an annual percentage of the total amount of credit.

    The APR is there to help you compare different offers.

    24.9% APR variable

    The following assumptions have been made to calculate the APR:

    • we assume that you borrow £1,200;
    • interest is charged at the standard purchases rate (ignoring any applicable lower introductory rate); and
    • you repay your balance over one year in twelve monthly repayments starting one month after the date of the agreement. Repayments consist of: (i) an equal amount of capital; and (ii) the interest accrued on the balance outstanding at the time the repayment is made.

    In calculating the APR no account has been taken of any variation which may occur under the agreement of the rate of any item entering into that calculation.

    The APR has been calculated using the interest charged at the standard purchase rate. If the balance / money transfer or cash withdrawal rates were used to calculate the APR then the figure may be higher.

    Related Costs

    Charge for using a specific payment method.

    Not applicable as we will not charge you for making repayments to your credit card account.

    Any other costs deriving from the credit agreement.
    Annual membership Fee £0
    Cash fee (includes gambling transactions) 3.0% Minimum £3
    Non-sterling transaction fee 2.75%
    Balance / money transfer handling fee 2.9%
    Overlimit Default Sum £12

    Conditions under which the above charges can be changed.

    All charges are variable. We may remove or introduce additional reasonable charges from time to time. If we do this, we will let you know. We will give you at least 7 days' written notice of any change to your advantage and at least 30 days' written notice of any change to your disadvantage. The reasons why we may make changes to the charges payable under the agreement are set out in "Section 3 - Costs of the credit", in the part dealing with the rates of interest which apply to the credit agreement.

    Costs in the case of late payments.

    You will be charged £12 if we do not receive your minimum payment by the due date shown on your monthly statement.

    Consequences of missing payments.

    Missing payments could have severe consequences. For example it could make obtaining credit more difficult, lead to your account being defaulted and potentially to legal proceedings being commenced against you.

    4. Other important legal aspects

    Right of withdrawal.

    You have the right to withdraw from the credit agreement before the end of 14 days beginning with the day after the day on which you receive your card and a copy of the concluded agreement.

    Early repayment.

    You have the right to repay the credit early at any time in full or partially.

    Consultation with a Credit Reference Agency.

    If we are unable to approve your credit card application on the basis of a consultation with a credit reference agency, we will provide you, free of charge, details of the credit reference agencies consulted. We will not do this where providing you with this information is prohibited by law or is contrary to objectives of public policy or public security.

    Right to a draft credit agreement.

    You have a right to receive a copy of the draft credit agreement, free of charge, when you ask, unless we are unwilling to proceed to the conclusion of the credit agreement at that time. You can also view a copy of the draft credit agreement on our website at www.capitalone.co.uk.

    The period of time during which the creditor is bound by the pre-contractual information.

    We reserve the right to withdraw or alter our credit card products at any time without notice.

    5. Additional information in the case of distance marketing of financial services

    (a) concerning the creditor

    Registration number.

    Company number is 3879023

    Financial Conduct Authority register number is 204440.

    The supervisory authority.

    Financial Conduct Authority

    (b) concerning the credit agreement

    The law taken by the creditor as a basis for the establishment of relations with you before the conclusion of the credit agreement.

    English law.

    The law applicable to the credit agreements and/or the competent court.

    Capital One credit agreements are governed by English law and any disputes regarding the credit agreements may be referred to English courts.

    Language to be used in connection with the credit agreement.

    The credit card agreement and all communications in connection with it will be in English.

    (c) concerning redress

    Access to out-of-court complaint and redress mechanism.

    Details of our complaints procedure can be obtained by writing to the following address: Complaints Resolution, Capital One, PO Box 5281, Nottingham NG2 3FA.

    You also have the right to complain to the Financial Ombudsman Service by writing to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. You can also contact them by telephone on 0800 023 4567 or e-mail at complaint.info@financial-ombudsman.org.uk .

    View the Credit Card Agreement for this product.

  • Terms and conditions

    Credit Card Agreement regulated by the Consumer Credit Act 1974

    Between us, Capital One (Europe) plc of Trent House, Station Street, Nottingham, NG2 3HX and you, the customer named above on the agreement below and the "Terms and Conditions".

    Credit Intermediary
    Where relevant, it is acknowledged between you and us that a credit intermediary has been involved prior to this agreement being made and the identity and address of such credit intermediary is referred to at www.capitalone.co.uk/intermediaries at the date of this agreement being made.


     Before signing this agreement:
    •
    Please make sure that all the information you have given us is true and complete;
    •
    Please read the terms and conditions of this agreement and make sure you understand them;
    •
    You may only sign this agreement if you are at least 18 years of age.


    You request us to issue you with a Capital One Credit Card and PIN under this agreement.

    The agreement will not be legally binding unless and until all creditworthiness and affordability, fraud, identity and other checks have been completed successfully.

    Key financial information

    Credit Limit
    The credit limit will be determined by us from time to time under this agreement and notice of it will be given by us to you.

    Monthly Payments
    All monthly payments are due by the date stated in the statement, a date at least 26 days after the statement date. The monthly payment is the full outstanding balance if it is less than £5, but otherwise the greater of:
    •
    An amount equal to the total of (i) 2% of the outstanding balance on your account that is not part of a Repayment Plan balance; (ii) any Repayment Plan payments due for that month (if you have a Repayment Plan on your account); (iii) interest applied to your account in that month (excluding any interest charges already included in a Repayment Plan payment for that month); (iv) all Default Sums incurred in that month; and (v) one twelfth of your Annual Fee, or
    •
    £ 5
    Any refunds that are applied to your account after your statement date will not affect the monthly payment due but will be reflected in your following monthly statement.

    Missing Payments Warning
    Missing payments could have severe consequences. For example it could make obtaining credit more difficult, lead to your account being defaulted and potentially to legal proceedings being commenced against you.

    APR: 24.9% APR variable

    In order to calculate the APR, at the date this agreement is made, we assume that you:
    (a) borrow: (i) up to your credit limit, if we know your credit limit; or (ii) £1,200 if we don't know your credit limit, unless the maximum advertised credit limit is less than £1,200, in which case you borrow up to the maximum advertised credit limit;
    (b) are charged at the standard purchase rate (ignoring any applicable lower introductory rates); and
    (c) repay the amount borrowed over one year in twelve monthly repayments starting one month after the date of this agreement. Repayments consist of: (i) an equal amount of capital; and (ii) the interest accrued on the balance outstanding at the time the repayment is made.
    In calculating the APR no account has been taken of any variation which may occur under the agreement of the rate of any item entering into that calculation.

    Other financial information

    Interest Rate

    Standard Interest Rates
    The standard rates of interest that we will charge you are:

    Standard purchases rate: an effective rate of 0.00% p.a. fixed for any statement period beginning within the first 3 months of your account.

    After this date we will charge an effective rate of 24.93% p.a. (variable). No interest is payable if you pay in full the outstanding balance on your first statement by its payment due date. No interest is payable on subsequent statements if the outstanding balances on your current statement and the previous statement are paid in full by their respective payment due dates.

    Standard balance transfers rate: an effective rate of 0.00%p.a. fixed for any statement period beginning within the first 12 months of your account.

    After this date we will charge an effective rate of 24.93% p.a. (variable).

    Standard cash withdrawals rate: an effective rate of 24.93% p.a. (variable).

    Promotional Interest Rates
    Where we have granted, under section 12 of this agreement, a promotional interest rate we will charge interest on each promotional transaction at the effective rate which we notify you of prior to you making the promotional transaction. Such promotional interest rate will apply either until the promotional transaction has been paid off or for a specified period which we will tell you of, after which interest will be charged at the standard purchases rate, standard balance transfers rate or standard cash withdrawals rate whichever is applicable to each promotional transaction made on the account.

    Repayment Plan interest rates
    Where a Repayment Plan is set up on your account in accordance with the 'Repayment Plans' section of this agreement, we will charge interest on your Repayment Plan balance at the interest rate which we notify you of before the plan is taken out, until the plan is completed, or cancelled (whichever is earlier). Where a plan is cancelled, interest will be charged at the standard rates applicable to any remaining balance.
    Repayment Plan monthly payments include interest charges on your Repayment Plan balance. We won't increase your interest rates whilst you are on a Repayment Plan.

    Calculation of Interest
    Interest is calculated at the applicable rates below, divided by 365 or 366, and multiplied by the total of the daily outstanding balances in the statement period. Interest is calculated on outstanding balances from the date of debiting to your account until repayment, with the exception that if you incur any default sums then interest will be calculated from the 29th day after you have been given a Notice of Default Sums. Interest will also be charged after any judgment we may obtain against you, until the outstanding balance is paid in full.

    The applicable rate for purchases, for any statement period beginning within the first 3 months of your account is 0.00%p.a. fixed. The applicable rate for balance transfers, for any statement period beginning within the first 12 months of your account is 0.00%p.a. fixed.

    In all other instances:
    The applicable rate per annum for purchases is 22.47% (variable)
    The applicable rate per annum for balance transfers is 22.47% (variable)
    The applicable rate per annum for cash withdrawals is 22.47% (variable)

    If you incur a default sum (see Key Information - Default Sums below) then we will send you a Notice of Default Sums and then interest will be calculated from the 29th day after you have been given the notice until repayment. Any interest payable on the outstanding amount will be calculated at 22.47% p.a. (variable). Interest on default sums will be calculated on a simple basis.

     Interest is applied to your account monthly on each statement date (or on a monthly date notified to you where no statement is issued - see section 9).

    See "Variation" for details of how interest rates can be changed.

    Total amount payable: £1,346.06
    The total amount payable is an illustrative example. It is the sum of the total charge for credit and the total amount of credit at the time this agreement is made. The total charge for credit calculates the interest you would pay if you were to: (a) borrow: (i) up to your credit limit, if we know your credit limit; or (ii) £1,200 if we don't know your credit limit, unless the maximum advertised credit limit is less than £1,200, in which case you borrow up to the maximum advertised credit limit; (b) be charged at the standard purchase rate (ignoring any applicable lower introductory rates); (c) repay the amount borrowed over one year in twelve monthly repayments starting one month after the date of this agreement. Repayments consist of: (i) an equal amount of capital; and (ii) the interest accrued on the balance outstanding at the time the repayment is made. The total amount of credit is the credit limit for your account at the time this agreement is made (or £1,200 if we don't know your credit limit, unless the maximum credit limit advertised is less than £1,200, in which case it is the maximum advertised credit limit).

     Allocation of your payments
    Unless you pay the outstanding balance in full, we will allocate your payments to pay your minimum payment including any Repayment Plan payments, any non-Repayment Plan balances, then any Repayment Plan balances. We will always allocate your payments to: balances that attract the highest interest rate first; and to any amounts which have already appeared on a statement before allocating your payments to any amounts subsequently applied to your account.

    Key information

    Charges
    You must pay to us the charges set out in "Default Sums" and "Other Charges" below, as notified to you in writing from time to time. All charges are variable. We may also introduce additional reasonable charges or remove any of them. See "Variation" for the conditions under which the charges may be changed, added or removed. Also see sections 12, 13 and 14 for details of when the charges may be applied and details of other charges which may be payable under this agreement.

    Default Sums:
    Late or failure to pay default sum
    £12
    Overlimit default sum
    £12
    Our reasonable court costs and expenses for collection, including tracing, and retrieving cards.

    Other Charges:
    Cash withdrawal handling fee:
    3.0% of amount withdrawn, minimum £3
    Non Sterling transaction fee:
    2.75% of transaction value
    Balance transfer handling fee:
    2.9% of the amount of the transaction
    We may charge you a fee in relation to a promotional transaction, the details of which will be notified to you prior to you making the promotional transaction as set out in section 12 of this agreement.

    You will pay us a fee for having the account ("Annual Fee"). The Annual Fee is currently £0 payable annually in advance for each year or part of year.

    Important - Read this carefully to find out about your rights
    The Consumer Credit Act 1974 lays down certain requirements for your protection which should have been complied with when this agreement was made. If they were not, we cannot enforce this agreement without getting a court order.

    The Act also gives you a number of rights: (a) You can settle the amounts owed under this agreement at any time by giving notice and paying off the amount you owe under the agreement. You may also pay more than the monthly payment at any time in accordance with your monthly statement; (b) If goods or services paid for under this agreement, apart from any bought with a cash loan, costing over £100 but less than £30,000, fail to arrive, are of unsatisfactory quality, do not meet the terms of your contract with the supplier of the goods or services or any misrepresentation is made by the supplier of the goods or services, then you may have a right to sue us, the supplier or both. If the contract is not fulfilled, perhaps because the supplier has gone out of business, you may still be able to sue us.

    Right to Withdraw
    You have the right to withdraw from this agreement without giving any reason for a 14 day period. Your right to withdraw starts from the day after the day that you receive a copy of your executed agreement which will be enclosed with your first card and ends 14 days later. You must notify us of your intention to withdraw either in writing in accordance with section 15 or over the telephone on 03444 812 812. Starting on the day after the date you give us notice of withdrawal you will have 30 days to repay any money we have lent to you and any interest which accrues on that money at the relevant interest rate in the agreement.
    We can advise you, upon request, of the amount of interest payable per day on the money we have lent to you. Upon withdrawing from this agreement you (and any additional cardholders) must destroy any cards (by cutting through the signature box, magnetic strip and chip) and any other ways of paying we gave you that you have.

    Variation
    We may from time to time change your credit limit. Where your credit limit is to be increased, and the increase is not made in response to a request by you, we will give you at least 30 days' written notice. You may tell us, during this period, that you do not want to be given the increase. If you have specified that you only wish your credit limit to be increased when you specifically activate the new limit, then no change will take effect until such activation takes place. You may request us at any time to consider a change to your credit limit and/or tell us that you do not want your credit limit to be increased at all in the future.

    Where your interest rate is related to the Base Rate, any change in Base Rate will operate automatically under this agreement with effect from the statement period which begins at least 7 days after the date of such change. We will periodically notify you in writing about any changes to your interest rate resulting from a change to the Base Rate. We may also change: the margin over Base Rate; any interest rate which is stated to be variable; the way in which interest is charged or calculated; the amount of any charge or fee, provided that such charge or fee is reasonable and introduce any additional reasonable charges or fees or remove any of them; or other terms of this agreement or the services provided under it including changing, withdrawing or suspending any rewards or benefits linked to the opening or use of your account. We may make the above changes for the following reasons: - (1) changes in your circumstances and the way you use your account, your credit score, or our increased or decreased credit risk; (2) changes in our funding costs or other costs of administering credit; (3) to provide additional credit or other services; (4) to reflect changes in banking or lending practice, or to meet our legal or regulatory obligations; (5) to correct errors, omissions, inaccuracies or ambiguities; (6) to reflect changes in our systems and processes or the introduction of new technology.

    A change could, depending on the nature of the change, have positive or negative financial or other implications for you. We will give you at least 7 days' written notice of any change to your advantage and at least 30 days' written notice of any change to your disadvantage. As this agreement has no end date, we may need to make changes for reasons not listed above. In this case, we will provide you at least 30 days' written notice of the change and provide you the opportunity to close your account without loss or serious inconvenience to you. If we increase any variable interest rate or the margin over Base Rate, we may permit you to pay off the outstanding balance at the interest rate which applied before the increase takes effect. You will have to pay at least the monthly payment each month.

    You are entitled to close your account and end this agreement immediately at any time as set out in section 17.


    Repayment Plans
     A Repayment Plan is an option we might offer on your account to let you pay off a portion, or all, of your balance in fixed monthly payments. If it's available to you we'll let you know and we'll tell you more about any available plan before it's taken out, including the interest rate that will apply to the plan balance.
    If you enter into a Repayment Plan your minimum monthly payment will change on your next statement to include the fixed payment amount. The way we allocate payments to your account will also be changed to take account of your Repayment Plan payments.
    We may cancel your Repayment Plan if you miss any payments. Otherwise, your Repayment Plan will end when you've repaid the balance covered by the plan.

    Our signature
    Signed on behalf of Capital One (Europe) plc
    Signature of Darren Carlile duly authorised

    On which is the date of this agreement

    Terms and conditions

    1. Getting in touch

    We will need to be in touch with you fairly regularly about your account.

    Where we can, we'll do that electronically (by email, text message, push notification or messages through a secure online portal) using the most recent information you have provided. We might put messages on your monthly statements too.

    Sometimes we might have to phone you (including automated dialling), write to you or get hold of you in some other way.

    If we have to give you notice of something in writing (including notifying you of suspected or actual fraud, or security threats) we will usually do this by the electronic methods set out above, where permitted. If we send communications to an address, we will send these to the most recent address we hold.

    If you change your name, address, email or phone number

    If you (or any additional cardholders) change your name, address, email or phone number, tell us right away. That goes for both mobile and landline numbers. And we might ask you to send us proof, if we need it.

    2. Opening your account

    Background checks

    We'll need to run a few checks before we open your account. These will include assessments of your creditworthiness, the affordability of your repayments and checks that you are who you say you are.

    Once you've passed the checks, we'll send you (and any additional cardholders) a card and PIN – and tell you your credit limit.

    Your credit limit

    We'll show your credit limit on your monthly statements, in case you need to check (it could change over time). Keep an eye on what you (and any additional cardholders) spend, and factor in any interest, fees and charges you might owe too. Because once you reach your limit, your card (and any other ways of paying we may give you) may stop working until you've paid off some of the debt.

    Your balance

    This is a credit card, not a bank account, so if there's ever a positive balance on it (for example: because you got a refund on something you bought), we might send it back to you.

    3. Using your account

    Once we have opened your account, you can use it to make any transactions that do not need a card (for example: online or over the phone). You (and any additional cardholders) can use your account (and any other ways of paying we may give you) to pay for things, withdraw cash or use for cash-like transactions.

    Only the person whose name is printed on the front of the card can use it. You're responsible for everything that you (and any additional cardholders) spend on your account. You must tell us if you want us to stop one of your additional cardholders from using their card.

    You must tell us if you want us to stop one of your additional cardholders from using your account any more. If you can't destroy their card (or any other ways of paying we gave you), we'll have to send you (and any additional cardholders) new ones.

    Your card

    You'll need to activate your card before you can use it. Every time you want to use your card for a transaction, you'll need to authorise it in some way. That includes:

    • using your card with your PIN or signature
    • using your card details without your card (for example: online transactions)
    • tapping your card on a contactless reader
    • using a digital version of your card on any device (for example: your smartphone)
    • asking us to make a balance transfer or other transfer.

    Once you've authorised a payment, you can't stop it. And you can't get a refund for any non-refundable fees unless you withdraw from this agreement.

    You can only use your card until the expiry date printed on it.

    Covering your losses

    If we've made a mistake or taken too long to make or stop a payment, we'll cover you up to the original amount, plus any extra charges or interest you've had to pay directly because of our mistake or delay.

    But we're not responsible if:

    • a shop or cash machine won't accept your card and you end up losing money
    • a transaction doesn't go through for a valid reason (for example: it would put your balance over your credit limit)
    • something happens that's beyond our reasonable control (for example: a major systems failure, or a strike).

    Refunds

    We will only give you a refund if you're legally entitled to one and the retailer sends us a refund voucher (or something similar). This doesn't affect your other legal rights. You can read more about those in Key Information.

    If you use your card (or any other ways of paying we gave you) to pay for something in the European Economic Area before you know the exact amount and it turns out to be much larger than you thought, you might be able to get a refund (unless it's bigger than expected because the exchange rate has changed).

    Tell us within eight weeks from the date the money came out of your account and we'll either give you a refund or tell you why not within 10 business days (we might ask you for more information first). You won't get a refund if we or the supplier told you exactly how much it would be at least four weeks beforehand and you agreed to it.

    If you don't agree with our decision, you can make a complaint. For more on that, see Section 19.

    4. Balance transfers

    You can ask to make a balance transfer at any time, as long as it's at least £50 and you have enough credit available.

    You might have to pay some charges. You're the only person who can ask for one – not any of your additional cardholders - and you can do it by either phoning us or completing a form.

    If it's after 4pm UK time, we'll put it through on the next business day (assuming we've approved it).

    5. Keeping you safe

    Keeping your account and personal details safe is really important to us. But we also expect you (and any additional cardholders) to do everything you can to keep them safe too (for example: not sharing your card or PIN, not leaving your card or details where someone can steal them, not writing your PIN down).

    Cards and other methods of paying we may give you

    You (and any additional cardholders) need to sign the back of your card as soon as you get it. It's up to you to keep your cards in a safe place, where they can't fall into the wrong hands – and to follow any other security steps we ask you to.

    And never give your card details to anyone, except when you have to (for example: when you're paying, if you need to report it lost or stolen or when you're talking to us).

    PINs and passwords

    We'll give you (and any additional cardholders) a unique four-digit PIN. Memorise it, then destroy the letter it came in. And never give it to anyone else – not even us. You can change your PIN at any cash machine. But make sure you choose one that isn't easy to guess (so not 0000 or 1234).

    You'll also need to choose a password that you – and only you – will use to access your account, either online or over the phone. Keep that secret too.

    6. Repeat transactions

    If you've agreed to make any repeat transactions (for example: a subscription), they'll carry on until you tell us or whoever you're paying to stop. You can ask us to cancel a transaction at any point before the end of the business day before it's due. Make sure you tell whoever you're paying too, or they might still try to take it.

    If any transactions go out of your account after you've asked us to stop them, we'll refund them in full (plus any charges or interest). Just so you know, the Direct Debit Guarantee doesn't cover repeat transactions with your credit card.

    7. Monthly payments

    Once a month, we'll send you a statement telling you how much you need to pay us and by when (unless you haven't used your card in the last month and don't owe us anything). You need to pay us at least the minimum monthly payment. You can read how we work out your minimum monthly payment in Key Financial Information.

    It's really important that you pay on time to avoid any late payment fees and extra interest. And if you ever go over your credit limit, you need to pay us back the bit that's over the limit, as well as any amount that's overdue, right away.

    You're responsible for paying back whatever anyone spends on your account – along with any interest, fees, costs, charges and expenses. And you must pay us back in British Pounds Sterling, not other currencies.

    You must not hold back any payments you owe us, unless you have a legal right. And if we owe you any money and you're over your limit or behind with your payments, we can take it off anything you owe us.

    8. Optional Payment Protection Insurance ('PPI')

    If you took out PPI, you agreed that we could pay the premiums to the insurers in the way they asked – and that they'll settle any valid claims by paying us (not you). We'll use that money to repay what you owe us or as much as it will cover under this agreement.

    9. Your statements

    Your monthly statements will show you:

    • your minimum monthly payment
    • when you need to pay us by (due date)
    • everything you've spent since your last statement
    • any interest, fees, costs, charges and expenses
    • any payments you've made since your last statement
    • your account balance when the statement was produced. If you spot anything you don't recognise, tell us straight away.

    We can choose any date each month as your statement date. But if that day happens to fall on a weekend or public holiday, you'll get it on the next business day (which could be the next month). Your statement could also include transactions from a previous calendar month, for the same reason.

    If you don't get your statement for any reason, please get in touch (unless you haven't used your card and don't owe us anything or we've served you with a default notice).

    10. Lost or Stolen

    If you think any of your cards, other methods of paying, passwords or PINs have been lost, stolen or misused, get in touch right away. We might also ask you to send us a letter with all the details. In some cases, we might share what we know with the police (and other authorities) and take any other steps we think could help.

    Once you've phoned us, you (and any additional cardholders) should destroy any cards or other methods of paying you still have. That means cutting the card through the signature box, magnetic strip and chip.

    You're not responsible for any unauthorised transactions that happen after you've reported your cards, other methods of paying, passwords or PIN lost or stolen – unless you knowingly let someone else (other than an additional cardholder) use them or you have given your consent to the transaction.

    11. Rewards and benefits

    From time to time, we might offer you incentives linked to opening or using your account. When we do, we'll tell you:

    • what the reward or benefit is
    • how long it will last
    • what the terms and conditions are.

    We can change or stop offering these rewards or benefits at any time. See the Variation section in Key Information to find out more.

    12. Promotional transactions

    From time to time, we might charge a promotional interest rate for all or parts of your balance. We might also offer preferential fees or other terms on transactions you make. When we do, we'll tell you:

    • what the interest rate is
    • what you need to do to get it
    • how long it will last
    • what the terms and conditions are.

    13. Charges

    You can see what our current charges are in the Key Information section.

    If you do need to pay any charges, we'll add them to your balance and show them on your next monthly statement.

    What we might charge you for

    • late or missed payments (including when only a partial payment has been made)
    • failed or rejected cheques
    • going over your credit limit (or staying over it for further statement periods)
    • withdrawing cash
    • cash-like transactions (for example: gambling where permitted, cryptocurrency purchases)
    • Non-Sterling Transaction Fees (for example: for transactions in other currencies)
    • making balance transfers
    • admin charges for special requests (for example: express payments).

    If you don't pay

    If we have to spend time or money trying to get back the money you owe us, you'll have to cover all reasonable costs and expenses.

    That includes things like:

    • tracing you, because you didn't tell us you'd moved
    • getting back your cards
    • putting your account on a restricted list
    • legal costs
    • anything else where you've broken the terms of this agreement and it's cost us money.

    14. Foreign transactions

    If you make a transaction in a foreign currency, it'll be converted into British Pounds Sterling using the payment scheme exchange rate (which is set by Mastercard or Visa, depending which card you have). We may also apply a Non-Sterling Transaction Fee to a transaction made in another currency.

    The exchange rate is calculated at the date and time the transaction is processed by Mastercard or Visa. Exchange rates change by the day. So the rate used when the transaction is processed could be different from the rate on the day you made the transaction.

    You'll be able to see which rate we used and the final amount on your next statement.

    To check today's payment scheme exchange rate, look on the official Mastercard or Visa website (depending on which card you have).

    You can find more information on our website about using your card abroad, including how to compare our Non-Sterling Transaction Fee with the charges of other currency conversion options (for example, choosing to pay in Sterling when you make a purchase abroad). Visit our website: capitalone.co.uk/foreign

    15. About us

    If you want to write to us, or you're required to by this agreement (for example: because you need to let us know you want to close your account), you'll find our most up-to-date contact details on our website: capitalone.co.uk/contactus

    Our official company details

    Our company is registered in England and Wales. Our company registration number is 3879023, and our registered office is at Trent House, Station Street, Nottingham NG2 3HX.

    16, 17 & 18. Closing your account

    Your account isn't for a set length of time. Either you or we can close it, at any time. Once it's closed this agreement will end and you must destroy any cards for your account. That means cutting the card through the signature box, magnetic strip and any chip.

    If it's your decision to close it

    You can close your account at any time by phoning or writing to us (see our website - capitalone.co.uk/contactus - for up-to-date contact details or check your last statement). Before we close your account, you'll have to pay off everything you owe us.

    If it's our decision to close it

    We'll either try to give you at least two months' notice, in writing or we might close the account and demand you repay us in full straight away (providing we comply with any legal obligations) if we think you or any additional cardholder may have:

    • regularly or seriously broken the terms of the agreement (for example: by missing monthly payments or going over your credit limit)
    • given us false or misleading information
    • been declared bankrupt (or equivalent, in another country) or made arrangements with your creditors
    • got your account illegally, or used it to do illegal things (or letting someone else do the same) committed fraud
    • threatened or abused our staff.

    We might also close your account if you move abroad, or we're notified of your death. These are all situations that we consider are in breach of this agreement.

    How we may restrict the use of your account

    As well as closing your account, we can also suspend, restrict or cancel use of your account. We may do this if:

    • we don't think your account is secure
    • we suspect fraud, unauthorised use, or illegal activity associated with the account
    • we think there's a risk you might not be able to repay what you owe us
    • we have to, by law.
    • you have built up and held debt on your card over a long period and we think it will help you to repay your balance within a reasonable period.

    But we'll always try to let you know what we're going to do before we do it.

    If you haven't used your card for a reasonable period

    We can also close or suspend your account or lower your credit limit if you haven't used your card at all for a long time. But we might write to you first, to check whether you plan to use it again. And we'll still give you two months' notice, in writing, before we finally close it.

    Refusing transactions

    We can also refuse to make transactions from your account, for different reasons.

    For example:

    • to keep your account safe and secure
    • you're over your credit limit
    • you haven't made your minimum monthly payment
    • you've told us your card is lost or stolen
    • we suspect fraud or anything illegal
    • we have good reason to suspect whoever you're buying from won't give you whatever you're trying to pay for
    • we have good reason to suspect that you (or any additional cardholder) is about to commit a crime using the card/account, or already has
    • we have to, by law.

    If we do refuse a transaction your agreement will still continue. If we refuse to make a payment and it ends up costing you (or any additional cardholders) money, we won't cover your losses or pay you any compensation.

    19. Complaints

    To make a complaint

    Please write to:

    Complaints resolution Capital One
    PO Box 5281 Nottingham
    NG2 3HX

    Then, if you're not happy with the outcome of your complaint, you have the right to complain to the Financial Ombudsman Service:

    The Financial Ombudsman Service
    Exchange Tower, London E14 9SR
    Phone: 0800 023 4567
    Email: complaint.info@financial-ombudsman.org.uk

    You can find out more on their website:

    www.financial-ombudsman.org.uk

    If you signed up for your account online, you can also use the European Commission's online complaints system (the ODR platform: ec.europa.eu/odr). But that can take longer than complaining directly to the Financial Ombudsman Service.

    To find out more about our complaints process

    Have a look on our website: capitalone.co.uk/complaint

    To find out more about your rights

    If you'd like to know more about your rights under the Consumer Credit Act 1974, get in touch with either your local Trading Standards Office or Citizens Advice. You'll find their details online.

    The Financial Conduct Authority is the supervisory authority of consumer credit agreements under the Consumer Credit Act 1974. Their address is 12 Endeavour Square, London E20 1JN.

    20. Other things you should know

    The sections called Credit Limit and Monthly Payments in Key Financial Information – and the sections called Interest Rate and Allocation of Payments in Other Financial Information, Key Information, Variation and Other Features – are part of this agreement too.

    • Even if one thing in this agreement is found to be invalid or unenforceable, everything else still applies.
    • We're not responsible for anything that's beyond our reasonable control (for example: a major systems failure, or a strike).
    • Even if we don't enforce any of our rights straight away, that doesn't mean we can't later on.
    • We can accept late payments, part-payments or cheques and money orders marked 'payment in full' – or something similar – without losing any of our rights.
    • We have the right to transfer our rights and responsibilities – including your debt – at any time, as long as it doesn't affect your rights (for example: if we sell our business to another business).
    • Anything we've written in the singular includes the plural – and vice versa (so 'card' includes 'cards', for instance).
    • None of the section headings in this agreement affect the meaning of the terms in the section.
    • This agreement is between you and us. No one else has the legal right to enforce any of the terms under the Contracts (Rights Of Third Parties) Act 1999.
    • You have the right to ask us for a copy of this agreement at any time.

    21. Definitions

    Account

    A credit card account opened by us in your name.

    Additional Cardholder

    Anyone else on your account that you ask us to give a card to, provided we approve them.

    Balance transfer

    To transfer money to your account from another financial institution in the UK.

    Base Rate

    How much the Bank of England charge to lend money to commercial banks. The rate sets the benchmark for how much those banks charge their customers. If it sets a range of lending rates, the lowest lending rate will be the Base Rate.

    Business day

    Monday to Friday, 9am–4:30pm UK time (except public holidays).

    Capital One Group

    Us, our ultimate holding company and any of its subsidiaries.

    Card

    Includes your card, any of your additional cardholders' cards, and any other ways of paying we may give you.

    Cardholder/You & Your

    The person who entered into the agreement with us.

    Cash withdrawal (or withdraw cash)

    Any cash that you or your additional cardholders take out from a cash machine.

    Cash-like transactions

    These transactions include:

    • taking out foreign currency, travellers' cheques, money orders
    • making a payment to open an account
    • gambling where permitted, and some transactions within gambling establishments
    • buying digital currencies including cryptocurrencies.

    For these kinds of transactions, you'll be charged the cash withdrawal handling fee. Interest will be charged from the date the money leaves your account until you repay it.

    Charges

    Our charges, as set out in Key Information and the Charges section.

    Margin

    How much interest we charge above the Bank of England 'Base Rate'.

    Non-Sterling Transaction Fee

    A charge that we apply when there is a currency conversion involved in a transaction you've made (when you pay in a currency other than British Pounds Sterling).

    Outstanding balance

    Any money you owe us (including what you've spent, interest, fees, charges and expenses).

    Partner

    A company, or group of companies, who we work with to provide your card.

    Payment scheme exchange rate

    The exchange rate set by Mastercard or Visa (depending on which card you have) to convert a transaction in a foreign currency to British Pounds Sterling on the day your transaction is processed.

    PIN

    Personal Identification Number – the four digit code we may give you (or you choose yourself) to authorise payments and withdraw cash.

    Promotional interest rate

    A special interest rate that you get for a set time. It'll be better than the usual rate.

    Promotional transaction

    A transaction that qualifies for a special interest rate or special terms.

    Purchases

    Anything you or your additional cardholders pay for with your card or other ways of paying – goods, services, subscriptions, insurance premiums (and so on). But not cash withdrawals or cash-like transactions.

    Recurring transactions

    Regular transactions you or an additional cardholder agree to keep making to a third party until you tell us to stop. Unlike Direct Debits, they aren't protected by the Direct Debit Guarantee.

    Standard balance transfers rate

    Our normal interest rate for balance transfers.

    Standard cash withdrawals rate

    Our normal interest rate for cash withdrawals or cash-like transactions.

    Standard interest rate

    Our normal interest rate for purchases, balance transfers, cash withdrawals or cash-like transactions.

    Standard purchases rate

    Our normal interest rate for purchases.

    Statement

    A document that shows you your current credit limit, what you've spent where and when, and how much you need to pay us by when.

    Statement period

    The dates that your statement covers (for example: 10 May to 9 June). If we don't send you a statement, it's the period since the date we last calculated your monthly interest.

    Transactions

    Anything you do on your account – anything you buy, balance transfers, cash withdrawals and cash-like transactions.

    We, us, our

    Capital One (Europe) plc of Trent House, Station Street, Nottingham NG2 3HX.

    Writing

    Includes email, unless we say otherwise.

    Your address

    The contact address you've given us (if you forget to tell us you've moved, your old address will still count as 'your address').

    22. Governing law and language

    This agreement and all communications in connection with it is written in English and governed by the law of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. But if you're a resident of Northern Ireland or Scotland, you can bring proceedings in Northern Ireland or Scotland.

Credit is available subject to status and conditions. All rates are variable after their applicable introductory period. If no introductory period applies the rates are variable from the date of the agreement. If you have applied for a Capital One card in the last six months your application may be declined. If you are not a UK resident please do not apply.