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Links

Our websites may include links to third-party websites. These third parties are not subject to this Privacy Policy. Whenever you visit a third-party website, you should review its privacy notice. We do not accept any responsibility for any such third party websites, including without limitation for their accuracy, security, the products or services which they offer or any information which is collected through them.

Data security

At Capital One, we make your safety and security a top priority and are committed to protecting your personal and financial information. If we collect personal information from you, we will protect that information with controls based upon internationally recognised security standards, regulations, and industry-based best practices.

Capital One maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect a website is "spoofing" or pretending to be a Capital One website do not enter personal information but instead contact us through the details set out in the contact us page or by emailing abuse@capitalone.com.

If you receive an email that claims to be from us but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail. Instead forward it to us at abuse@capitalone.com then delete it.

For more information about our commitment to security and for tips about what you can do to help guard against fraud and identity theft, visit our Security Centre.

Your rights

Accessing your personal information

You have a right under the Data Protection Act 1998 upon written request and payment of a fee, to have a copy of the personal data we hold about you. If you would like to receive a copy of the personal data we hold about you please write to us at the address shown in contact us.

You may, at any time, contact the Credit Reference Agencies in order to check the information they hold about you, receive a copy of your information and to correct any incorrect information held about you. You can contact the Credit Reference Agencies as follows:

• TransUnion, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0330 024 7579 or visit www.transunion.co.uk/  opens in a new tab
• Equifax, Credit File Advice Centre, PO Box 10036, Leicester, LE3 4FS or call 0333 321 4043 or 0800 014 2955 or visit www.equifax.co.uk  opens in a new tab
• Experian, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF or call 0344 481 8000 or visit www.experian.co.uk  opens in a new tab

Opting out of receiving marketing material

You have a right under the Data Protection Act 1998 to ask us not to process your personal data or pass it to third parties for marketing purposes. If you do not want to receive marketing material from us or third parties please write to us at the address shown in contact us.

Changes to our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. Your continued use of our website(s) will confirm your acceptance of the amended terms.

Contact us

Please send any questions or requests you have using the contact information set out on our contact us page.

Mobile App Privacy Policy

Privacy Policy

Capital One's Privacy Policy applies to anyone who uses our App. It explains how we may collect information from you when you use the App and how we may protect and use that information. Therefore, please read this Privacy Policy carefully before using the App.

In this Privacy Policy, "we", "us", "our" and "Capital One" means Capital One (Europe) plc and "you" and "your" means the individual who has registered for the App. Information that you provide to Capital One when you apply for or obtain a credit card from us is also governed by the "Use of your information" section at clause 1 of your credit card agreement, which is also set out in our online application form. If you are an applicant or customer, please refer to the application form or credit card agreement for additional information. In the event of a conflict between the terms of this Privacy Policy and your credit card agreement, your credit card agreement shall take precedence.

Collecting Information

Information you provide

You may give us information about you by filling in forms on the App, or by corresponding with us (for example, by email or chat). This includes information you provide when you register to use the App, download or register the App, fill out a survey and/or feedback form and when you report a problem with the App. The information you give may include your name, address, email address and phone number, the Device's phone number, device information, age, username, passcode and other registration information, financial and credit card information ("Submitted Information").

Information we collect about you and your device

Each time you use the App we may automatically collect the following information:

• Technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, operating system version, the type of mobile browser you use, time zone setting, Device nickname, Device Name, Device serial number ("Device Information")
• Details of your use of the App including, but not limited to, IP Address, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access ("Log Information").

Unique Identifier

At point of registration we create a Unique Identifier linking you to your device and your account to enable us to identify you for log-in and App activity. This identifier is stored on your device.

How we use information

We use information held about you in the following ways:

• Submitted Information: Used for validation and authentication.
• Device information: Used to create a Unique Identifier linking device/registration and account.
• Unique Identifier: User ID as created at registration and stored on device, used at future log in.

We also use the above information to develop and improve our App and services and make them easier to use.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
• In order to:
  • enforce or apply the Terms of Use, and other agreements or to investigate potential breaches; or
  • protect the rights, property or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may also disclose information held about you to third parties running surveys and/or feedback forms on our behalf. We will ensure that these third parties look after your information in line with our Privacy Policy.

Capital One Online Services

Capital One offers its customers mobile App services. When you register for our App, we will provide you with specific terms of use that may supplement the information in this notice.

We may disclose information held about you to third parties who are based outside the UK and outside the European Economic Area (EEA).

Data Security

At Capital One, we make your safety and security a top priority and are committed to protecting your personal and financial information. If we collect personal information from you, we will protect that information with controls based upon internationally recognised security standards, regulations, and industry-based best practices.

Capital One maintains customer authentication procedures to protect your personal information and account from identity theft. These procedures are for your protection. If you suspect an App is 'spoofing' or pretending to be a Capital One App do not enter personal information but instead contact us through the details set out in the contact us page or by emailing abuse@capitalone.com.

If you receive an email that claims to be from us but you are not sure, or if you think it is suspicious, do not click on any of the links in the e-mail. Instead forward it to us at abuse@capitalone.com then delete it.

For more information about our commitment to security and for tips about what you can do to help guard against fraud and identity theft, visit our Security Centre via our website.

Your rights

Accessing your personal information

You have a right under the Data Protection Act 1998 upon written request and payment of a fee, to have a copy of the personal data we hold about you. If you would like to receive a copy of the personal data we hold about you please write to us at Capital One Card Services, P.O. Box 5283, Nottingham, NG2 9HD.

Opting out of receiving Marketing Material

You have a right under the Data Protection Act 1998 to ask us not to process your personal data or pass it to third parties for marketing purposes. If you do not want to receive marketing material from us or third parties please write to us at Capital One Card Services, P.O. Box 5283, Nottingham, NG2 9HD.

Changes to privacy policy

Any changes we make to this Privacy Policy in the future will be posted on this page.

Please check back frequently to see any updates or changes to this Privacy Policy.

Your continued use of the App will confirm your acceptance to the amended terms.