London, June 18th, 2020: Capital One Financial Corporation (COF) today announced the appointment of Lucy Hagues as its new UK CEO.
Lucy will be responsible for the overall strategic direction and general management of the UK credit card business. She succeeds Amy Lenander, Executive Vice President, who is taking on an expanded role at the company's US Headquarters, after three and a half years in the UK role.
Lucy, who grew up in Oldham, joined Capital One's graduate programme in 2000 from Girton College, University of Cambridge where she read Engineering. She has deep experience across multiple business functions including underwriting, analytics, and operations, as well as exceptional risk management skills.
Lucy will step into her new role having been Chief Marketing Officer in recent years, leading the marketing, product, brand and design teams to help transform and simplify Capital One's customer experiences. She played a critical role in the development of several award-winning product initiatives, including the company's ground-breaking QuickCheck credit card eligibility checker and CreditWise, its credit score and report tool.