Complaints
We strive to give the best products and services to you. Unfortunately, sometimes things can go wrong. By letting us know, it gives us the opportunity to improve and put it right for you.
For all complaints
To raise a complaint you can:
Contact us by logging into the In-App Chat functionality on our mobile app
Call us on 03444 812812 and talk to a member of our team
Alternatively, you can write to us at:
Complaints Resolution Capital One Europe Plc PO Box 4928 Swindon SN4 8QF
After you've made a complaint
- We'll get in touch, so you know we've got your complaint.
- We'll try to resolve your complaint as soon as possible. We aim to give a final response to your complaint within 8 weeks, or 15 days if it is about a payment or a transaction. If it's complicated, we'll use a specialist team to look into things. This may take a little extra time, but we'll keep you up to date with what's happening.
- We'll let you know the outcome.