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Cancellations

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Get a refund

If your holiday has been affected, such as a cancelled flight or event, you should contact your travel provider or organiser first. You may be able to rearrange the holiday or get a refund.

Can't get a refund?

If you aren't able to get a refund and you paid on your Capital One card, you may be able to raise a dispute or make a claim with us under Section 75 of the Consumer Credit Act.

Complete our Disputed Transactions Form and send it to UKDisputes@capitalone.com. Make sure you include any receipts or other documents. We'll get back to you in 60 working days.