If you aren't able to get a refund and you paid on your Capital One card, you may be able to raise a dispute or make a claim with us under Section 75 of the Consumer Credit Act.
If your dispute is about a travel company that is no longer trading, this is the form you need. Otherwise, complete our Disputed Transactions Form Please send the completed form to UKDisputes@capitalone.com and make sure you include any receipts or other relevant documents. You'll need
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to complete this form - it's free