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Fraud and Scams

Unfortunately, fraudsters are trying to take advantage of the current situation.

Return to Coronavirus: Guidance and information

Keeping you secure

Remember, we'll never message you and ask you to share a one-time passcode. If you see anything on your account that you don't recognise, get in touch.

Keep your PIN safe. Never give it to anyone else, even if they say they're calling from Capital One. We'll only ask you directly for your PIN when you use your online account or app for the first time, or when you reset your password. And please be extra careful with any emails or texts you receive.

What to watch out for

Here are a few examples of the types of fraud and scams being committed at the moment:

  • Fines, rebates and payment requests sent as texts from fake government accounts.
  • Information about local coronavirus infections being sold over phone calls by phony research organisations.
  • Bogus cures and testing kits being sold on websites.
  • Sham contracts being offered online by fraudsters.
  • Gift card resale scams by scammers pretending to be the head of a company.
  • Uncertified conference call apps infecting devices with viruses.

Before responding to messages or clicking on links, always make sure they’re from a trusted source. If you’ve any doubts, taking a moment to check before you act could keep you safe from fraudulent activity.

For more information, go to takefive-stopfraud.org.uk  opens in a new tab.

Our Fraud Protection Promise

As a Capital One customer, you receive a range of free services to help keep you safe from fraud and identity theft.

You also benefit from our Fraud Protection Promise: to protect you from fraud, monitor your account and resolve problems.