Once it’s over, you’ll need to pick up where you left off. That means making at least your minimum payments again, as we’ll resume fees for missed payments. Check your statement for details of amounts and due dates.
If you didn’t make any payments during your payment holiday, your balance will be higher. Any PPI you had on your account will add to your balance too. PPI will show as a transaction on your statement.
If you didn’t make any payments during the 3-month break, your balance will have increased. That means your minimum payment will have increased, so you’ll notice your Direct Debit is a higher amount.
Direct Debits that were automatically paused will automatically resume, but if you cancelled your Direct Debit, then you’ll need to set it up again. Use the app to set up or change a Direct Debit, or contact us.
Existing Payment Plans
If you were on a Payment Plan before applying for a payment holiday, your Payment Plan will resume. Unless we told you otherwise, we’ll be in touch via email or letter with the details.
Catching up with missed payments
Set up a Payment Plan to spread the cost of missed payments across several months.
To talk to us about setting up a Payment Plan, call 03444 812 812. Alternatively, you may be able to do this in the app.
If you’ve ended your payment holiday but you’re still struggling with money, we can help.
Contact us to explore your options.