While we hope you don't have any reason to complain, if you do experience a problem, please get in touch so we can put things right.
We've put together information on the ways you can make a complaint.
We'll do our best to resolve your complaint as quickly as we can. Some are more complex than others and require further investigation,
but we'll always reply promptly to let you know we've received your complaint. It's our aim to provide a final response within 8 weeks.
If it's going to take longer, we'll write to you with an update and tell you when you can expect it.
If you're unhappy with our response, or the way we handled your complaint, you can contact the
Financial Ombudsman Service
opens in a new tab
, free of charge.
This must be done within 6 months of our final response.