Frequently asked questions

The most common reason for a 'quotation search' appearing is that you've checked your eligibility for a credit card in the last 12 months.

You might have done this directly with Capital One using our QuickCheck eligibility checker, or via one of our partners, like Money Supermarket, Total Money, Clearscore or Ocean Finance.

It's what's called a 'soft search'. It leaves no permanent mark on your credit report and can't be seen by anyone other than you and the credit reference agency providing your credit score. It'll disappear after 12 months.

If you make a full application for a Capital One credit card, you'll see a 'credit search', also known as a 'hard search', on your credit report.

Give us a call on 03444 812 812.

Call Charges:
Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Calls may be recorded/monitored for training purposes.