Frequently asked questions

Our mobile app lets you access your account wherever you are. You'll need an iPhone or Android phone, and you'll need your Capital One card handy when you sign up. You can use the app to:

• See your balance and how much you have available to spend
• See your latest transactions
• Check how much you need to pay and when
• Make a payment to your Capital One card
• View your PIN
• Freeze/Unfreeze your card
• Request a replacement card

The app is available from the Apple App Store and Google Play store:

• App Store for iPhone  opens in a new tab

• Google Play for Android phone opens in a new tab

Or, you can get it by searching 'Capital One UK' in the app store from your phone.

Our mobile app is designed for iPhone and Android devices.

Yes, our app is free to download and use.

Remember that charges from your mobile network may apply, especially when you're abroad. So don't forget to turn off your data roaming."

Yes.

You'll be asked to confirm your details before you can register the app.

To see your account data you'll use a secure passcode and the app will automatically log you out after two minutes.

A passcode is needed to access your Capital One account. So if you lose your phone, your account is safe.

For extra caution, you can let us know and we can block access to the app data from that device.

You'll need to download and register the app on a new device before you can use it.

You can reset your passcode in the app. This will mean re-registering and you'll need to set up a new passcode.

We recommend that you avoid using numbers that someone could easily guess, like your date of birth or account number.

You can find more information about a transaction by checking your account through our website or Capital One mobile app.

You can also use the secure messaging on our website to ask us a question.