For claims arising from events which happen on or after the 30 December 2019.
For life claims, AXA Insurance will pay your balance at the date of death, and provide a one off payment to your designated personal representative for £3000.
For critical illness claims, AXA Insurance will pay your balance at the date of diagnosis and provide an additional 50% of your balance payment direct to you.
For accident, sickness or hospitalisation claims, AXA Insurance will pay 15% of your outstanding balance on the date of the last statement before the commencement of your accident, or sickness, or hospitalisation claim, on a monthly basis. AXA Insurance will pay this until you return to work, for a maximum of 12 months, whichever comes first.
For unemployment claims, AXA Insurance will pay 15% of your balance on the date of the last statement before your last day of employment. AXA Insurance will pay this for a maximum of 12 months.
Once a claim has been accepted, AXA Insurance will send payments to your Capital One account every 30 days providing evidence has been received to cover that payment period.
If you have any questions about the payments, evidence required or progression of your claim, please contact AXA Insurance directly on 0345 601 9648.