For life and critical illness claims, AXA Insurance will pay your balance at the date
of diagnosis of your critical illness, or at the date of your death.
For accident, sickness or hospitalisation claims, AXA Insurance will pay 10% of your outstanding balance on the date
of the last statement before the commencement of your accident, or sickness, or hospitalisation claim, on a monthly basis.
AXA Insurance will pay this until you return to work, for a maximum of 12 months, whichever comes first.
For unemployment claims, AXA Insurance will pay 10% of your balance on the date of the last statement before your last day of employment.
AXA Insurance will pay this for a maximum of 12 months.
Once a claim has been accepted, AXA Insurance will send payments to your Capital One account every
30 days providing evidence has been received to cover that payment period.
If you have any questions about the payments, evidence required or progression of your claim,
please contact AXA Insurance directly on 0345 601 9648.