Back to FAQs category About Credit About bad credit Searches on your credit report Your credit card application Using your credit card Managing your account Statements, payments & interest Safety & Security Photocard Secured Card Aspire® Elite Card Mobile App Complaints Payment Protection Insurance (PPI) Subject Access Request Payment Services Directive (PSD2) Persistent Debt One Time Passcode Coronavirus Guidance Photocard What is a Capital One photocard? A Capital One Photocard is a credit card personalised with either a photo of your own, or an image from our photo gallery. Photocards are no longer being issued. If you already have a Capital One Photocard, this will remain valid and usable until it expires. Why can't I have a photocard any longer? There has been a decrease in demand for this feature so we have decided to discontinue this service. We no longer have the facility to produce Photocards. If you currently possess a Photocard, unfortunately we cannot offer you the option of changing it to another photo. You can change it back to a standard Capital One card design. Will my existing photocard still work? Yes, your card will still work as normal. I've just received a photocard. Why have I received a letter telling me you are no longer producing it? Your card was reissued before we have stopped issuing Photocard, therefore any subsequent cards we issue will be with a traditional design. What happens if I lose or have my current card stolen? We will issue you with a new card with a traditional design. What happens when my existing photocard expires? We will issue you with a new card with a traditional design. Will the change in design affect my card in any other way? No, nothing will change other than the design on your card.