We occasionally get reports from customers of hoax emails claiming to be from Capital One or Mastercard®. This is known as phishing.
These emails typically contain a link to a hoax website and attempt to trick customers into supplying confidential personal information
such as account numbers, PIN and passwords. Some of the emails claim that your account will be closed unless you confirm confidential
personal information or update security details. These are not genuine emails from Capital One or Mastercard.
Capital One and Mastercard will never send emails to customers requesting confidential information, such as card number,
PIN, card expiry date, mother's maiden name, online account username and password. If you think you've received a hoax email,
please forward it to ukecrime@capitalone.com.
Our secure messaging service exists to keep your information and communications secure when contacting us.
For this reason we don't offer you the option to communicate with us via email.
If you're concerned you may have divulged your confidential personal information,
or if your Capital One security details have been compromised, please call us straight away.
Check your statements carefully for any fraudulent activity on your card and report any suspicious activity as soon as possible.