Capital One and Mastercard will never send emails to customers requesting confidential information, such as card number, PIN, card expiry date, mother's maiden name, online account username and password.
We're aware there have been hoax emails claiming to be from Capital One or Mastercard®. These emails usually contain a link to a hoax website and attempt to trick customers into giving out information such as account numbers, PIN and passwords. Some of the emails claim that your account will be closed unless you confirm personal information or update security details. This is known as phishing. These are not genuine emails from Capital One or Mastercard.
We use our secure messaging service to protect your information when contacting us.
If you think you've received a hoax email, please forward it to firstname.lastname@example.org.
If you think you may have given out personal information, please call us straight away.
Check your statements carefully and report anything suspicious as soon as possible.