We appreciate there are lots of reasons people can struggle with making payments – from changes in personal circumstances to facing unexpected bills. Whatever your reason, the sooner you can let us know about any difficulties you may be having, the more helpful we can be.
We can help you plan your payments with us Every solution is different, so we need to talk to you to make sure we find the best solution to suit your needs. Here are just a few of the things we can do: Account health check Take you through an account health check, what payments are needed and why. Arrange a payment date Arrange a date in the future for you to make a full or part payment. Set up a payment plan Set up a payment plan – if you're eligible, this will take into account your individual situation. To help you work out what you can afford, first try our handy budget planner.