Cancelled Direct Debits need setting up again
If you cancelled your Direct Debit, then you’ll need to set it up again.
Direct Debits that were automatically paused will automatically resume.
The easiest way to check if your Direct Debit was cancelled or paused is by using the app.
Or alternatively, you can call us on 03444 812 812. We’re open 8am to 9pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday.
Changing a Direct Debit amount
To change your Direct Debit amount, use the app. Or alternatively, you can call us on 03444 812 812.