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When your payment holiday ends

Your payment holiday ends soon, but our support will continue.

To help you understand what happens next, we’ve brought together all the information you need to get ready for the end of your payment holiday and to get you back on track. For example, you may need to set up a way to pay, so you stay up to date with payments.

At the end of your payment holiday

Your balance and minimum payment may be higher

We will still have charged interest during your payment holiday. So your balance and minimum payment could be higher when it ends if you didn’t make any payments.

If you have PPI on your account, then that will also cause your balance to go up.

You will need to start making payments again

From the end of your payment holiday, you’ll need to resume making at least your minimum monthly payments.

Your minimum payment and due date will be in your statement.

Paying by Direct Debit

Cancelled Direct Debits need setting up again

If you cancelled your Direct Debit, then you’ll need to set it up again.

Direct Debits that were automatically paused will automatically resume.

The easiest way to check if your Direct Debit was cancelled or paused is by using the app.

Or alternatively, you can call us on 03444 812 812. We’re open 8am to 9pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday.

Changing a Direct Debit amount

To change your Direct Debit amount, use the app. Or alternatively, you can call us on 03444 812 812.

Missed payments from before your payment holiday

If you have any outstanding missed payments before your payment holiday started, we may start calling you before your payment holiday ends about your next steps.

Also, you’ll need to make at least your monthly minimum payment. We will continue to charge any applicable interest and resume charging missed payment fees.

Catching up with missed payments

Setting up a Payment Plan spreads the cost of catching up with missed payments across several months.

To talk to us about setting up a Payment Plan, call 03444 812 812. Alternatively, you may be able to do this in the app.

Existing Payment Plans will resume

If you were already on a Payment Plan, we paused this for the duration of your payment holiday (unless we told you otherwise). When your payment holiday ends your existing Payment Plan will resume (unless we told you otherwise).

We will be in touch with the details. So keep an eye out for an email or letter.

Struggling financially

We know that times are hard at the moment. Please let us know if you’re struggling and we will see how we can support you.

Understanding your financial situation is the first step

For a better understanding of your finances, StepChange.org offers some useful debt assessment and management tools.

Benefit calculator  opens in a new tab

Make sure you're getting all the benefits that you're entitled to.

60-second debt test  opens in a new tab

This simple online tool will quickly tell you if you need further debt advice and what your next steps should be.

7 days, 7 ways to deal with debt  opens in a new tab

A week of emails with guides and tips to help stop money worries becoming a bigger problem.

Tell us if you need help

If you are struggling financially, we may be able to help. It’s important that you let us know as soon as possible.

You can call us on 03444 812 812. We’re open 8am to 9pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday.

Free independent advice is available

We’re not the only people you can speak to. There are not-for-profit organisations that can help you with confidential advice.

StepChange Debt Charity

Freephone 0800 138 1111

www.stepchange.org opens in a new tab

Citizens Advice

Check their dedicated Coronavirus information page

www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/ opens in a new tab

There are other organisations that you can contact for help and debt advice, but they may charge a fee.

Disclaimer: Capital One takes no responsibility for content that appears on websites outside of owned properties, the content is appropriate and intended to offer support at the time this article was published.