Please visit the FCA website opens in a new tab for further information.
If there were exceptional circumstances which prevented you from making a PPI complaint before the deadline, please complete the PPI complaint form to explain in detail what those circumstances were. If we are not provided with this information, we will be unable to consider your complaint.
We have received a high volumes of PPI complaints due to the deadline and we are working hard to respond to them as quickly as we can. However, it may take us longer than the usual 8 weeks to send our responses. We will keep you up to date if we expect a delay, or if we require any additional information to consider your complaint. If we have not been in contact since we acknowledged your complaint, you can assume that there's nothing else for you to do and you will be receiving a response soon.