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PPI Complaints

The FCA set a deadline of 29th August 2019 for making a PPI complaint

Please visit the FCA website opens in a new tab for further information.

As the deadline has passed, we are no longer considering complaints about PPI.

If there were exceptional circumstances which prevented you from making a PPI complaint before the deadline, please complete the PPI complaint form to explain in detail what those circumstances were. If we are not provided with this information, we will be unable to consider your complaint.

PPI Complaints sent to Capital One before the deadline

We have received a high volumes of PPI complaints due to the deadline and we are working hard to respond to them as quickly as we can. However, it may take us longer than the usual 8 weeks to send our responses. We will keep you up to date if we expect a delay, or if we require any additional information to consider your complaint. If we have not been in contact since we acknowledged your complaint, you can assume that there's nothing else for you to do and you will be receiving a response soon.

We want to make sure this is as easy as possible so if you have any questions call us on 0800 422 0478 (8am - 8pm Monday to Friday and 8am - 3pm Saturday). Calls may be recorded/monitored for training purposes.