If you are complaining about mis-sold PPI for the first time, download the PPI form.
At minimum, your PPI complaint should include:
- Your full name
- Your date of birth
- Your current phone number
- Your current address
You should also include the following if you know it:
- Your previous address
- Your PPI policy number
- When you bought your PPI policy
- When you took out the loan or credit product that the PPI covered
- Your circumstances at the time you bought PPI, such as employment status and the company or organisation you worked for.
Download PPI form
If you have made a previous complaint about the way PPI was sold and it was rejected, you can still complain about the commission we earned.
To do this, download our short PPI Commission Only form.
If your complaint was rejected after 1st October 2015, we will be automatically contacting you if you are due any money and you do not need to do anything further.
Download PPI Commission Only form
You'll need Adobe Reader to complete either of these forms - it's free.
Send us the completed form
Post the form back to us using the address printed on our form.