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Making a PPI complaint after the 29th August 2019 deadline.

The deadline for making a PPI complaint has passed. We will only accept a complaint if there were exceptional circumstances which prevented you from making a PPI complaint before the deadline.

The first section of the questionnaire requires that you provide reasons why your complaint was submitted after the FCA's deadline. If we are not provided with this information, we will be unable to consider your complaint.

Complain online

Resolver - in association with moneysavingexpert.com

Resolver is a totally free tool that connects consumers directly to the people at Capital One who can resolve their complaint


To complain online click on the button below. This will take you to Resolver's website. Follow the instructions and complete the relevant form to automatically generate your own complaint email to Capital One.

Complain by post

Download PPI Commission Only form (469kb)

You'll need Adobe Reader to complete either of these forms - it's free.


Send us the completed form

Post the form back to us using the address printed on our form.

We want to make sure this is as easy as possible so if you have any questions call us on 0800 422 0478 (8am - 8pm Monday to Friday and 8am - 3pm Saturday). Calls may be recorded/monitored for training purposes.