We notice the browser you are using is outdated and no longer supported on our site. Let’s get that fixed.

Making a complaint is easy

Simply choose one of the options below to let us know about your claim.

How the process works

  • Complain

    Make a complaint about PPI

  • Confirmation

    We'll let you know when we get your complaint

  • Investigate

    We'll review your case, which should take less than 8 weeks

  • Decide

    We'll get in touch to let you know

  • Refund

    If you're due a refund we'll send it within 15 days of our decision

Complain online

Resolver - in association with moneysavingexpert.com

Resolver is a totally free tool that connects consumers directly to the people at Capital One who can resolve their complaint

To complain online click on the button below. This will take you to Resolver's website. Follow the instructions and complete the relevant form to automatically generate your own complaint email to Capital One.

Complain by post

If you are complaining about mis-sold PPI for the first time, download the PPI form.

At minimum, your PPI complaint should include:

  • Your full name
  • Your date of birth
  • Your current phone number
  • Your current address

You should also include the following if you know it:

  • Your previous address
  • Your PPI policy number
  • When you bought your PPI policy
  • When you took out the loan or credit product that the PPI covered
  • Your circumstances at the time you bought PPI, such as employment status and the company or organisation you worked for.

Download PPI form (549 kb)

If you have made a previous complaint about the way PPI was sold and it was rejected, you can still complain about the commission we earned. To do this, download our short PPI Commission Only form. If your complaint was rejected after 1st October 2015, we will be automatically contacting you if you are due any money and you do not need to do anything further.

Download PPI Commission Only form (469kb)

You'll need Adobe Reader to complete either of these forms - it's free.

Send us the completed form

Post the form back to us using the address printed on our form.


We want to make sure this is as easy as possible so if you have any questions call us on 0800 422 0478 (8am - 8pm Monday to Friday and 8am - 3pm Saturday). Calls may be recorded/monitored for training purposes.

Got another question?