You've a few different options, depending on the circumstances.
A Lasting Power of Attorney is a legal document that lets you appoint one or more people to help you make decisions. It covers all of your financial affairs.
It's managed by the Office of the Public Guardian. But don't worry, it's easy to set up. You can do it alone or with a solicitor.
That said, it can take up to 12 weeks to get in place. In the meantime, you can set up nominated support with us to help manage a Capital One account.
To set up a Lasting Power of Attorney, go to the Office of Public Guardian opens in a new tab website.
Having a Court of Protection order gives you third-party access to someone's finances when there are no instructions in place.
The case goes to a court, which has to decide whether you are fit to make financial decisions for the account holder.
Going through the courts to set up third-party access can take a long time. In the meantime, you can set up nominated support with us to help manage a Capital One account.
Being a Department of Work and Pensions (DWP) appointee lets you manage someone's benefits. It doesn't give you authority over their Capital One account.
Depending on the situation, you could also need a Lasting Power of Attorney or a Court of Protection order.
To set up a DWP appointee, go to the DWP opens in a new tab website.