Meet our leadership team

Learn about our leadership team at Capital One

Amy Lenander

CEO, Capital One UK

Since January 2017, Amy leads all aspects of Capital One's UK business. She and her team set and execute the business strategy while delivering strong risk-adjusted returns. Amy is passionate about creating an environment where people can leverage technology in innovative ways to support our millions of customers.

Prior to her role as Head of UK Card, Amy was Capital One UK's Chief Marketing Officer, including accountability for underwriting, analytics, and product development. She began her Capital One career in 2003 as an analyst at our enterprise headquarters in McLean, Virginia, USA. While in McLean, Amy worked in both the Card and Personal Loan parts of the US business, leading teams across product development, underwriting, and marketing.

Raised in New Jersey, Amy earned her magna cum laude undergraduate degree in Economics from Harvard University. She also earned an M.B.A., with honours and distinction, from Columbia University. She's a big fan of musical theatre.

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  Rob Harding

  Chief Operations and Technology Officer

  Rob's career began as a consultant for the National Grid Group. He moved to East Midlands Electricity in 1996 where he held a variety of analyst and IT roles within their Energy Trading department.

  Rob joined the Capital One IT Team in 1999. He was made head of IT architecture and programme delivery in 2008 and became Chief Information Officer in 2010. In 2013 Rob featured within CIO magazine's list of the top 100 transformative CIOs in the UK.

  Rob has a first class honours degree in Physics from the University of Nottingham.

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  Lucy-Marie Hagues

  Chief Marketing Officer

  Lucy became Chief Marketing Officer in January 2017. She is accountable for all Capital One’s UK in-market activity including our partnerships, brand and direct marketing; product and design; and customer management activity. Lucy grew up in Oldham and joined Capital One from Cambridge University in 2000 as part of our graduate programme. She held a variety of analytical roles across the organisation, including 5 years setting strategy in Risk Operations, before joining the Marketing team in 2011. Lucy cares deeply about creating products and experiences that are ground-breaking in their transparency and make a real difference for our customers.

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  Jeremy Penzer

  Chief Analytics Officer

  Jeremy joined Capital One in 2007 and has played a number of roles focusing on data, modelling and decision making. As Chief Analytics Officer, he is responsible for data science, data analysis and underwriting for the UK business. He also plays a leading role in developing and delivering our technology strategy. Jeremy started his career at the London School of Economics where he specialized in time series analysis and computational statistics. He has a degree in Mathematics from Oxford University, a masters degree in Operational Research, a masters degree in Computing Science, and a PhD in Statistics.

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  Neil Herbert

  Chief Financial Officer and Chief Diversity and Inclusion Officer

  Neil began his Capital One career in 2001, leading one of our Internal Audit teams. Moving to Finance in 2005 he became Chief Finance Officer for a diverse portfolio of adjacent lending businesses, before becoming UK Financial Controller in 2008. He was appointed as Chief Financial Officer in 2013 and is proud to lead our multi award-winning UK Finance team. Neil is passionate about creating an environment where we attract the most talented people and enable them to do great work. In 2017 he was appointed as our Chief Diversity & Inclusion Officer and is focused on ensuring we have an inclusive culture that embraces diversity and unlocks the talents of all our associates. Neil is a Chartered Management Accountant and earned his undergraduate honours degree in Economics & Accounting from the University of Durham..

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  Mike Lynch

  Head of Human Resources

  Mike joined Capital One UK as Head of Human Resources in June 2017. He is accountable for all Human Resource activities including Talent Acquisition, Development, HR Operations and Internal Communications.

  Mike has worked for our parent US business in various HR capacities since 1998. He has a passion for people leadership, and fostering a diverse and inclusive culture where our associates can do the best work of their careers.

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  Rupert MacInnes

  Chief Counsel

  Rupert trained as a solicitor at London's "Magic Circle" law firm Allen & Overy, where he went on to work in their banking and finance litigation team.

  Rupert joined the Capital One Legal team in 2002, looking after market facing activity, litigation and regulatory work. He was made Head of Legal in 2007, Chief Risk Officer in 2011 and Chief Counsel UK in 2015. Rupert has responsibility for the UK Legal and Compliance functions as well as regulatory relations and public affairs. He is also Company Secretary.

  Rupert is a qualified solicitor, has a degree in law from the University of Southampton and an MBA from Imperial College Management School.

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  Richard Rolls

  Head of Risk Management

  Richard joined Capital One in 2002 in the Internal Audit department, where he worked for five years before taking on the running of a variety of operational departments. In 2016 he moved to his current role, looking after Risk Management, Process Excellence and Vulnerability.

  As well as having a Physics degree from the University of Nottingham, Richard is a qualified Chartered Accountant. Before coming to Capital One he was at PwC for several years working in their audit and management consultancy divisions, dealing with airlines and significant change programmes.