CEO, Capital One UK
As CEO of Capital One UK, Lucy is responsible for the overall strategic direction and general management of the business.
Prior to her role as CEO, Lucy was most recently Chief Marketing Officer, leading the marketing, product, brand and design teams to help transform and simplify Capital One's customer experiences. She played a critical role in the development of several award-winning product initiatives, including the QuickCheck credit card eligibility checker and CreditWise, the credit score and report tool.
Lucy, who grew up in Oldham, joined Capital One's graduate programme in 2000 from Girton College, University of Cambridge where she read Engineering. She has deep experience across multiple business functions including underwriting, analytics, and operations, as well as exceptional risk management skills.
Lucy cares deeply about making credit simple, by creating products and experiences that are ground-breaking in enabling customers to make informed financial choices. She is also a member of UK Finance’s Personal Finance Board. UK Finance is the leading trade association of the banking and finance industry.