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Our commitment to accessibility

We're committed to making sure anyone can use our online services and that our site is accessible to all.

We're always working to make our website, emails and mobile app even easier to access, so that everyone can learn about and manage their credit cards in the way that suits them best. Using the latest technologies we help visually and hearing impaired customers get the most from our website, as well as closely following the official guidance provided by the World Wide Web Consortium in its Web Content Accessibility Guidelines opens in a new tab .

Take the digital accessibility survey 2019

Sky logo
RNIB logo
Capital One logo

Capital One together with Sky and the Royal National Institute of Blind People (RNIB) are working closely to help improve online services.

One issue that we face is knowing what combinations of browser and access technology are used. With more insight into this, we will be able to improve our accessibility testing.

We have put together a series of questions covering browser and assistive technology usage across mobile and desktop for home and at work.

If you are able to complete all three then that would really help us.

None of the questions have to be answered, so if there is one that isn't relevant to you then do skip it. The surveys are available online through SurveyMonkey at the following locations:

If you prefer, you can also download a copy of each of these surveys Technology Use Questionnaire attached to this article and return them via email to nppd@rnib.org.uk.

The results of these questionnaires will ensure that we provide the support needed to as many people as possible have access to the services.

No personal information will be collected, and your feedback will be very much appreciated. The results will be open to all.

Thank you!

RNIB Tried & Tested logo

Tried & Tested by RNIB

2min 20secs

We're very pleased to be the first credit card company in the UK to meet the requirements of Tried & Tested for our website by the Royal National Institute of Blind People opens in a new tab . RNIB supports anyone that’s blind or partially sighted to help them lead fuller, more independent lives.

The Capital One website achieved RNIB Tried & Tested after being rigorously tested to make sure our website is inclusive. We continue to look for new ways to help our customers, so that all of our services are accessible to everyone.

Browser support

We're always working with the latest technology, such as Accessible Rich Internet Applications (ARIA) to make our website as easy to use as possible.

The downside of using the very latest software is that older web browsers struggle to keep up. Internet Explorer 6 and 7, for instance, won't necessarily support our newest accessibility features. To get the most from your Capital One experience you should make sure you have the latest version of your favourite web browser.

The best browser and assistive technology software combinations

We recommend these particular combinations of browser and accessibility software that will suit how you like accessing our website.

You're a Windows user

The links below open in a new window

JAWS opens in a new tab with Internet Explorer opens in a new tab

NVDA opens in a new tab with Firefox opens in a new tab

You're a Mac user

The links below open in a new window

VoiceOver opens in a new tab with Safari opens in a new tab

On your mobile

The links below open in a new window

VoiceOver opens in a new tab with iPhone


TalkBack opens in a new tab with Android devices

Tips for users with a visual disability