A lot of people are calling us at the moment and it's taking longer than normal to get through to an agent. This is because coronavirus has impacted our team.
If you have been affected by coronavirus and you're worried about your payments, you can apply for a payment holiday in your online account.
The help and support you need is there for you if you ask for it. So, please do so. Keep Capital One up to date with any changes in personal circumstances that may affect your payments. If you'd like further support, here are just some of the many dedicated charities and organisations that can help make your life easier.
Long-term illness
Macmillan opens in a new tab can help if you're struggling with cancer.
The Alzheimer's Society opens in a new tab specialise in caring for people with dementia.
Mind opens in a new tab will help you cope if you or a relative is affected by mental illness.
Death and bereavement
If you're dealing with a bereavement, Age UK opens in a new tab or The Samaritans opens in a new tab could give you the right support.
Separation and divorce
The Samaritans opens in a new tab and Citizen's Advice opens in a new tab can help you with a wide range of personal struggles.
Helping someone else who is vulnerable by getting power of attorney
If someone isn't in a position to make decisions for themselves, then you can get power of attorney to take care of their finances and make decisions. Talking to Citizen's Advice opens in a new tab , a solicitor or one of the above organisations could help you arrange getting power of attorney.
Disclaimer: Capital One takes no responsibility for content that appears on websites outside of owned properties, the content is appropriate and intended to offer support at the time this article was published.