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Coronavirus: Guidance and Information

We're here to support you

Payment Holidays

What they are, how they work and next steps once your payment holiday ends.

Learn about payment holidays

Work Impact

Guidance on loss of income, self-employment, furlough and sick pay.

Learn about financial support


What to do if your holidays and events have been affected.

Advice about cancellations

Fraud and scams

Learn how to protect yourself during this time.

Protect yourself from fraud

Money Struggles

Avoid late fees and protect your credit rating.

Find a solution.

Persistent Debt

What to do if we’ve got in touch about suspending your card.

Get back on track

Anything else?


Our postal service is working as usual, if anything changes, we’ll update this info.

Write to us

Third-party account access

Let someone you trust run your account for a while.

Set up third-party access

Protecting our team

The health and wellbeing of our team is always our priority. So as part of our plan to return to our offices, we’ve done a risk assessment and have put special measures in place to keep our teams safe. These measures include:

  • Putting strict social distancing measures in place (keeping a safe distance apart, limiting the number of people allowed in meeting spaces, etc.)
  • Limiting the overall number of people in our building at any one time (including external visitors)
  • Sanitising work areas more frequently, using special PPE equipment
  • Enhancing airflow and filtration

We'll continue to assess and adapt these measures to make sure our team is safe, so we can keep supporting you during this time.