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Coronavirus: Guidance and Information

We're here to support you

We regularly update this page with all the latest info and support we can offer you. There’s a range of help available if you've had a change in circumstances.

Go digital

Make payments, view statements and manage your account in the app or online. You can also send us a secure message from your online account. Typically, we’ll respond within five working days.

Payment Holidays

What they are, how they work, and how to apply.

Learn about payment holidays

Work Impact

Guidance on loss of income, self-employment, furlough and sick pay.

Learn about financial support


What to do if your holidays and events have been affected.

Advice about cancellations

Fraud and scams

Learn how to protect yourself during this time.

Protect yourself from fraud

Third-party account access

Let someone you trust run your account for a while.

Set up third-party access

Persistent Debt

What to do if we’ve got in touch about suspending your card.

Get back on track

Anything else?


Our postal service is working as usual, so you have nothing to worry about if you're expecting a letter from us. If anything changes, we’ll update this info.

Money worries?

More info about credit card payments and the support we offer is available on our Money Worries page.