It can take up to five working days from the date you make a payment for it to reach us and be processed. If it's been longer than this, we recommend that you check with your bank first, before contacting us. If you paid by Direct Debit, ask your bank to confirm its status. If you paid by cheque at a bank, take your receipt back to the bank where you made the payment and ask them to trace it. They may charge you for this service. If your bank confirms your cheque has been cashed, ask them to give you a photocopy of the front and back of the cheque (again, they may charge you for this). Send this photocopy to us and we'll trace your payment. If your bank says your cheque hasn't been cashed, ask them to stop the cheque. You should then send us a new cheque.
The address to send your photocopy or replacement cheque to is:
Capital One Europe Plc
PO Box 1517
For any other questions about recent payments not showing on your account, please sign in to your online account and send us a secure message. We'll look into this for you.