Using your credit card
You can use your credit card anywhere that accepts Mastercard® or Visa, depending which one you have.
You can spend any amount at any time, as long as your total balance does not go over your credit limit. Also remember to leave some available credit on your account in case any interest is added.
You can always check the amount you have available on our website or mobile app.
A higher credit limit can help you with day-to-day expenses, emergency situations and one-off buys. Just remember, it also means you can run up a bigger balance, which could take longer to pay back and cost more in interest. We regularly review our customers' accounts and we'll let you know if you're eligible for a credit limit increase, unless you've told us you don't want us to.
You can check your preferences by logging into your online account.
In the meantime, regularly using you card and managing it well by making payments on time and staying within your limit will all help you to qualify for an increase in the future.
Yes, any time you like. Just send us a secure message from your online account and tell us what amount you'd like to lower it to. However, we'll only be able to reduce your credit limit to an amount that still covers your existing balance and any outstanding transactions. This is to stop you from going over your limit as soon as it's lowered.
Insert your card into the card reader (also known as a Chip and PIN terminal), check the amount is correct, then enter your four-digit PIN on the keypad. The sales assistant will give you a receipt when the transaction is complete.
If you have a contactless card simply hold it over the card reader until it beeps to make a payment. But remember, you can only do this on transactions of £45 or less. When using your card in one of the few outlets that don't have card readers, the sales assistants will swipe you card and give you a receipt to sign.
When you reach the checkout you'll be asked for your name as it appears on your card, your 16-digit card number, the card's expiry date and the CVV2 number. The CVV2 number is on the back of your card. It's the last three digits on the signature strip and is sometimes called the security code.
Remember, you will never have to use your PIN to buy online. You are automatically registered for Mastercard ID Check and Visa Secure, which provide an extra level of protection when you make online purchases. To complete your transaction, you may need to enter a one-time passcode which can be sent to your mobile phone or landline. To find out more about one-time passcodes visit www.capitalone.co.uk/otp.
You'll normally be asked for your name as it appears on your card, your 16-digit card number, the card's expiry date and the CVV2 number. The CVV2 number is on the back of your card. It's the last three digits on the signature strip and is sometimes called the security code. Remember, you'll never need to use your PIN when you're making a payment over the phone, so don't reveal it.
If the date you expected the delivery has passed, or if you didn't have a specific delivery date but it’s been 28 days since you made the transaction, then you should contact the supplier.
If you're unable to resolve this with the supplier, or have any further queries, please follow our advice on how to report a problem with a transaction.
You can withdraw cash on your credit card using your PIN at any cash machine displaying the Mastercard® or Visa symbol. Just remember that every time you make a cash withdrawal we'll charge you a fee. This will either be 3% of the amount you withdraw or £3, depending on which is the bigger amount. You'll also be charged interest at your cash rate from the day the withdrawal appears on your account. A few other types of cash like transactions are also treated like cash withdrawals. If you use your card to buy foreign currency, for example, you'll also be charged fees and interest.
You'll find information about fees and charges in your monthly statement.
PIN stands for Personal Identification Number. It's the four-digit code you use on card readers to authorise a purchase or to withdraw cash from cash machines. Always keep your PIN secret and never share it. Not even with us. We’ll never ask you for your PIN.
No, you shouldn't ever need to use your PIN over the phone, online or to make mail order purchases. When paying for things online you may be asked to enter a single-use password (also known as a One-Time Passcode or OTP for short). This is an additional check from Mastercard® SecureCode™ or Verified by VISA. But you can only request and use one of these passcodes when you reach the payment screen.
If you have a condition that means you have trouble using a PIN protected credit card, get in touch and we'll see what we can do to help. You can do this by giving us a call or by signing in to your online account and sending a secure message.
You can check your PIN any time you like in the Capital One app. Simply download it to your smartphone and register the app to access your account details and view your PIN. Or you could ask for a PIN reminder by sending us a secure message from your online account. We'll then post it to the address registered to your account within three to five working days.
If you enter the wrong card PIN three times, we'll lock your card to keep it secure. This is to stop someone else from using your card. But if you temporarily forgot your PIN, or made a mistake when entering it in, there are two things you can do: If you were in a shop when your card PIN locked, you can follow these steps:
- Take your card to a Mastercard® or Visa cash machine at a major bank or building society
- Insert your card and enter your PIN
- Select 'Other Services'
- Select 'PIN Services'
- Select 'Unlock PIN'
If your card PIN locked while you were using a cash machine, you don't need to do anything. At midnight it will be automatically unlocked, so you can carry on using it again the next day, as long as you can still remember your PIN. These are your only two options as we can’t unlock your PIN over the phone.
Your Chip and PIN card will work in the same way overseas as it does in the UK. But if a retailer doesn't offer Chip and PIN as a payment option, you may be able to sign your name to complete your purchase instead.
There may be a single Non-Sterling Transaction Fee every time you make a purchase in a foreign currency. If you withdraw cash in a foreign currency you may also be charged a cash transaction fee of 3% (minimum fee of £3). You won't get charged any interest so long as you pay your balance in full by your payment due date for two consecutive months/two months in a row.
You'll find information about fees and charges in your monthly statement.
A balance transfer is when you to move any balances that you may have on other credit or store cards onto your Capital One card.
To transfer a balance from a credit card or store card to your Capital One card, you should call us. Have your credit card or store card handy, as well as your Capital One card, as we'll need these card details.
The amount you can transfer depends on how much of your credit limit is available on the Capital One card. The minimum amount you can transfer is £50.
You should carry on making payments on your other credit cards until we can confirm your balance transfer has been successful. It's then up to you if you want to close the account from where you've transferred the balance. Any balance transferred to your Capital One account is your responsibility.
Balances can't be transferred between Capital One credit card accounts or from a Capital One loan. We're also unable to transfer balances from bank accounts, personal loans, finance agreements or catalogue accounts.
You should get the funds you're transferring in to your Capital One account within one working day. If it takes longer than this, let us know by sending a secure message from your online account. If we've had to cancel your balance transfer for any reason, we'll send you a letter to explain why.
Keep making payments on your other credit cards until the balance transfer appears on your Capital One statement. If you only transfer part of a balance from another credit card, you'll still need to keep making payments on that card until it has a zero balance.
Unfortunately, once you've requested a balance transfer we can't cancel it. You can contact the other company once the payment has come through to ask to transfer it back.
Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Calls may be recorded/monitored for training purposes.