To complain about PPI
Go to our PPI Complaints page.
For all other complaints
Sign in to your account to submit a complaint online. Go to Help then look for Complaints within the Your Account category.
Alternatively, you can write to us at:
PO Box 5281
Make a complaint online
Resolver is a totally free tool that connects consumers directly to the people that can resolve their complaint.
By following this link you will be redirected to their site to generate your online complaint email. You can make changes and attach any documents to support your complaint.
Important – Resolver is an independent service provider that does not act on behalf of Capital One. Capital One has no control over and takes no responsibility for the content that appears on websites linked to our site that are owned by Resolver or its affiliates
Write to us instead
Write to us
If you'd like to raise your concerns via post, please write to us at:
PO Box 5281
Make a complaint online instead
After you've made a complaint
- We'll get in touch, so you know we've got your complaint.
- We'll try to resolve your complaint as soon as possible. If it's complicated, we'll use a specialist team to look into things. This may take a little extra time, but we'll keep you up to date with what's happening.
- We'll let you know the outcome.