How we use email to contact you
We mainly use email to communicate with our customers. Sometimes we'll use other methods like SMS text message, messages on your online account, and occasionally post.
What will you send me by email?
We'll email any information which is crucial to helping you manage your account. This includes information such as your online account login details, notification of when your monthly statement is ready, any changes we're making to your account, and confirmation when you have made a change to your account.
Sometimes the law requires us to send you information about changes to regulations.
We'll send you all of this information via email whenever we can, but sometimes you might get a letter in the post from us instead.
Will you send me marketing information by email?
Unless you've already asked us not to, we might email you to let you know about product features, new products and services, competitions or anything else we think may be of interest to you. If you prefer not to receive marketing information you can unsubscribe at any time, by following the link at the bottom of those emails.
What if I change my email address or other contact details?
Please always keep your contact details up to date so that we can continue to contact you, and manage your account. You can update your details at any time by logging into your online account.