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Support with your finances during tough times

If a life event or an ongoing condition is affecting your day-to-day life, let us know early on so we can help with your finances.

The sooner you get in touch the better

  • First, we listen

    We'll take time to hear about your situation and to make sure we understand things. Think of it as judgement-free listening and we won't pry or push for more than you care to share.

  • Then, we guide

    There's no one-size-fits-all approach. Based on what you tell us, we'll try to help with your finances in the best way we can.

Whatever your situation, we can try to help manage your account

It's OK if you don't see something listed. Get in touch and we'll see what we can do to help. No stigma and no judgment attached.

Challenging times

Life can throw up all kinds of events that affect your finances, from your work to your family to your home.

For example:

  • Loss of income
  • Unemployment or changes at work
  • Bereavement
  • Illness in the family
  • Divorce or relationship trouble

Mental and physical health

Stress, anxiety, memory problems and many more mental and physical health issues can affect the way you run your account.

For example:

  • Stress, anxiety and depression
  • Eyesight or hearing conditions
  • Addiction
  • Mobility or dexterity conditions
  • Social or behavioural issues

Money management

Getting in touch about money worries early beats hoping and waiting to see if things improve.

For example:

  • Learning or concentration issues leading to money difficulties
  • Lacking financial confidence
  • Trouble budgeting
  • Missing payments
  • Going over your credit limit

1 in 4 people will experience a mental health problem of some kind each year

1 in 4 1 in 4

In the words of our customers

  • I was putting off the call, but my stress was put at ease very soon. I would not hesitate again to call for anything.
  • I was very scared to make the call as I was having problems with my account payments. The agent was reassuring and helpful. I wish I had called sooner!

    The man I spoke to was sympathetic... He was very professional but still friendly and managed to sort out my problem.
  • She was not only friendly and professional in the way in which she dealt with me, but she showed genuine empathy and compassion for my situation, taking the time to listen and offer advice.
Man on laptop looking out of window

Call us

To speak with us about how we can help, call 03444 812 812.

More information

For information about changes in circumstances and what to do if you’re behind with payments, go to Money Worries.