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Who are Capital One?
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Statements, payments & interest
Return to frequently asked questions
How do I make a payment?
What date is my payment due?
What do I do if I think I have received an incorrect charge??
There’s a duplicate transaction on my statement. What should I do?
There’s a transaction on my statement I don’t recognise. What should I do?
How do I view my statements online?
What is the estimated interest I can see on my statement?
When do I get my statement?
Why haven’t I received a statement this month?
Why doesn’t my account balance and what I have available to spend add up to my credit limit?
How much do I have to pay each month?
When will my Direct Debit start?
Can I make more than one payment in a month?
How long does it take for my payment to reach my account?
Why hasn’t my payment appeared on my account yet?
How do you allocate my payments?/How is my payment divided between interest, fees and balance?
My online payment has been declined. What should I do?
What happens if I become ill or unemployed? How can I repay my credit card bill then?
Can I pay more than the minimum payment?
What happens if my payment is late?
What should I do if I get into financial difficulty?
How do I find out my interest rate?
How does the interest free period work?
I cleared my balance last month. Why have I been charged interest?
Why have I been charged interest when my balance was zero?
Why have I been charged cash interest when I haven’t withdrawn cash this month?
Do I have to pay interest every month?
How do I cancel subscriptions or regular transactions?