We strive to give the best products and services to you. Unfortunately, sometimes things can go wrong. By letting us know, it gives us the opportunity to improve and put it right for you.
For all complaints
Sign in to your account to submit a complaint online. Go to Help then look for Complaints within the Your Account category.
Alternatively, you can write to us at:
Complaints resolution Capital One PO Box 5281 Nottingham NG2 3HX
After you've made a complaint
- We'll get in touch, so you know we've got your complaint.
- We'll try to resolve your complaint as soon as possible. If it's complicated, we'll use a specialist team to look into things. This may take a little extra time, but we'll keep you up to date with what's happening.
- We'll let you know the outcome.