Contact us
Lost or stolen card?
You can immediately lock your card temporarily in the App or call us during opening hours on 0800 952 5267
FAQs
Take a look at our Frequently asked questions
Online message
To send us a secure message go to the Help menu of your online account.
Call us
Our opening hours are:
Monday to Friday 7am - 9pm*
Saturday & Sunday 8am - 5pm
Out of opening hours there is still the option to use the automated options to self serve including making a payment.
Query | Phone number |
|---|---|
General account | 03444 812 812 |
General account (if you are calling from outside of the UK) | +44 115 993 8002 |
Online account | 03444 814 000 |
Report your card lost or stolen | 0800 952 5267 |
Report your card lost or stolen from abroad | +44 115 993 8002 |
Report fraud* Monday to Friday 8am - 9pmSaturday & Sunday 8am - 9pm | |
Problem with a Transaction | |
If you're struggling with payments and need help * Monday to Friday 8am - 8pmSaturday and bank holidays 8am - 5pmSunday - closed | 0800 952 4966 |
Existing applications | 0800 952 5252 |
You can write to us at:
Capital One (Europe) Plc,
PO Box 4929, Interface Business Park,
Royal Wootton Bassett, Swindon,
SN4 8QF
If you want to send us a cheque, please post it to:
Capital One Europe Plc,
PO Box 1517,
NORTHAMPTON,
NN1 9GZ
Need help understanding?
We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.
If you would like to talk to someone call
0344 481 4814
Our opening hours are:
Monday to Friday 7am – 9pmSaturday & Sunday 8am - 5pmIf you're deaf or hard of hearing
Customers using a textphone (or the Relay UK app* on a compatible device) can contact us through Relay UK (formerly Typetalk / Text Relay / Next Generation Text) on the numbers below.*
Query | Phone number |
|---|---|
General account or lost and stolen cardMonday to Friday 7am - 9pmSaturday & Sunday 8am - 5pm | 18001 0344 481 8852 |
Report suspect fraud on your accountMonday to Friday 8am - 9pmSaturday & Sunday 8am - 9pm | 18001 0800 9525066 |
If you're struggling with payments and need helpMonday to Friday 8am - 8pmSaturday and bank holidays 8am - 5pmSunday - closed | 18001 0800 9525071 |
Out of opening hours there is still the option to use the automated options to self serve including making a payment.
*The Relay UK app has been developed by Relay UK and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets and smartphones. For more information on the Relay app, please visit: https://www.relayuk.bt.com/relay-uk-services/relay-uk-app.html, opens in a popup window
British Sign Language calls with SignVideo
Customers who prefer to use British Sign Language can contact us via SignVideoopens in a new tab
If you have a complaint
For more information and to make a complaint we have a dedicated Complaints page.
Call Charges: Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Calls may be recorded/monitored for training purposes.