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Contact us

Coronavirus update

For guidance and the latest information, go to our coronavirus page.

Call us

Our opening hours are:

Mon to Fri 7am - 9pm *
Sat 8am - 5pm
Sunday 8am - 5pm

Out of opening hours there is still the option to use the automated options to self serve including making a payment.

Call Us
Query Phone number
General account 03444 812 812
General account (if you are calling from outside the UK) +44 115 993 8002
Online account 03444 814 000
Report your card lost or stolen 0800 952 5267
Report your card lost and stolen from abroad +44 115 993 8002
Report fraud
* Mon to Fri 8am - 9 pm
Sat & Sun 8am - 5pm
Account fraud
0800 952 5458
Application fraud
0800 952 5143
Problem with a Transaction More information
If you're struggling with payments and need help
* Mon to Fri 8am - 9 pm
Sat & Sun 8am - 5pm
0800 952 4966
Existing applications 0800 952 5252

You can write to us at:

Capital One Card Services
P.O. Box 5283
Nottingham
NG2 9HD

If you want to send us a cheque, please post it to: Capital One Europe Plc, PO Box 1517, NORTHAMPTON, NN1 9GZ

If you want to send us a cheque, please post it to:
Capital One Europe Plc
PO Box 1517
NORTHAMPTON
NN1 9GZ

Need help understanding?

We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

If you would like to talk to someone call 0344 481 4814

Our opening hours are:

Mon to Fri 7am - 9pm
Sat 8am - 5pm
Sunday 8am - 5pm

If you're deaf or hard of hearing

Customers using a textphone (or the Relay UK app* on a compatible device) can contact us through Relay UK (formerly Typetalk / Text Relay / Next Generation Text) on the below:

Our opening hours are:

Mon to Fri 7am - 9pm *
Sat- 8am - 5pm
Sunday 8am - 5pm

Out of opening hours there is still the option to use the automated options to self serve including making a payment.

Minicom Users
Query Phone number
General account or lost and stolen 18001 0344 481 8852
Report suspect fraud on your account
* Mon to Fri 8am - 9 pm
Sat & Sun 8am - 5pm
18001 0800 9525066
If you're struggling with payments and need help
* Mon to Fri 8am - 9 pm
Sat & Sun 8am - 5pm
18001 0800 9525071

*The Relay UK app has been developed by Relay UK and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets and smartphones. For more information on the Relay app, please visit https://www.relayuk.bt.com/relay-uk-services/relay-uk-app.html opens in a new tab .

If you have a complaint

For more information and to make a complaint we have a dedicated Complaints page.

Call Charges:
Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Calls may be recorded/monitored for training purposes.