Take a look at our frequently asked questions Send us a secure message Lost or stolen card? Call our emergency helpline on 0800 952 5267
Call us Call Us Query Phone number Opening hours General account 03444 812 812 24 hours a day General account (if you are calling from outside the UK) +44 115 993 8002 24 hours a day Online account 03444 814 000 24 hours a day Report your card lost or stolen 0800 952 5267 24 hours a day Report your card lost and stolen from abroad +44 115 993 8002 24 hours a day Report fraud 0800 952 5458 24 hours a day Problem with a Transaction 03444 812 812 24 hours a day If you're struggling with payments and need help 0800 952 4966 8a.m – 9pm Mon – Fri 8a.m – 6pm Sat & Sun Existing applications 0800 952 5252 9a.m – 5pm Mon – Fri
You can write to us at: Capital One Card Services P.O. Box 5283 Nottingham NG2 9HD If you want to send us a cheque, please post it to: Capital One Europe Plc, PO Box 1517, NORTHAMPTON, NN1 9GZ If you want to send us a cheque, please post it to: Capital One Europe Plc PO Box 1517 NORTHAMPTON NN1 9GZ Need help understanding? We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities. If you would like to talk to someone call 0344 481 4814 8am – 9pm Mon – Fri
If you're deaf or hard of hearing Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through the Next Generation Text Service (formerly Typetalk / Text Relay) on the below: Minicom Users Query Phone number Opening hours General account or lost and stolen 18001 0344 481 8852 24 hours a day Report suspect fraud on your account 18001 0800 9525066 24 hours a day If you're struggling with payments and need help 18001 0800 9525071 8am – 9pm Mon – Fri 8am – 6pm Sat & Sun *The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab .
If you have a complaint For more information and to make a complaint we have a dedicated Complaints page.