Contact Us - Capital One

Take a look at our frequently asked questions

Lost or stolen card?

Call our emergency helpline on

Call us

Call Us
Query	Phone number	Opening hours
New online account activation queries	03444 810 884	24 hours a day
General account	03444 812 812	24 hours a day
General account (from abroad)	+44 115 993 8002	24 hours a day
Online account	03444 814 000	24 hours a day
Report your card lost or stolen	0800 952 5267	24 hours a day
Report your card lost and stolen from abroad	+44 115 993 8002	24 hours a day
Report fraud / Problem with a Transaction	03444 812 812	24 hours a day
If you're struggling with payments and need help	0800 952 4966	8am – 9pm Mon – Fri 8am – 6pm Sat & Sun
Existing applications	0800 952 5252	9am – 5pm Mon – Fri
Extra cardholders	0800 952 5068	9am – 5pm Mon – Fri

You can write to us at:

Capital One Card Services
P.O. Box 5283
Nottingham
NG2 9HD

If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ
Need help understanding?

We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

If you would like to talk to someone call 0344 481 4814

8am – 9pm Mon – Fri

If you're deaf or hard of hearing

Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through the Next Generation Text Service (formerly Typetalk / Text Relay) on the below:

Minicom Users
Query	Phone number	Opening hours
General account or lost and stolen	18001 0344 481 8852	24 hours a day
Report suspect fraud on your account	18001 0800 9525066	24 hours a day
If you're struggling with payments and need help	18001 0800 9525071	8am – 9pm Mon – Fri 8am – 6pm Sat & Sun

*The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab .

If you have a complaint

For more information and to make a complaint we have a dedicated Complaints page.