Need help with something?
The quickest way to get an answer is through our mobile app. It's easy to get started.
- Solve your queries quickly
- All our help topics and FAQs at your fingertips
- Live chat with us for support
It only takes a moment to download from your app store.
Download the appHow can we help you?
If you're not sure where to start, we'll point you in the right direction. Take a look at some of our top queries below.
Our help topics
You can find lots of helpful information in our FAQs section.
Solve it with In-app chat
You can now chat with us live in the mobile app. It's a quick and easy way to get an answer when you need one.
In-app chat can help with all sorts
You can check in with our virtual assistant for support with your query.
So the next time you’ve got a question or could do with a helping hand, give chat a go.
Got a question?
Find quick info for all kinds of queries, from payment questions to issues with your card.
Need general support?
We’re on hand to help if you need anything relating to your account - just let us know.
Want to manage your account?
While you’re in the app, you can do plenty to manage your account yourself, from locking your card to updating your details.
Contact us
If you haven't found what you're looking for and want to talk to us, here's how.
Our opening hours are:
Monday to Friday 7am - 9pm
Saturday & Sunday 8am - 5pm
For out of hours calls, you can still use the automated options to do things like make a payment.
More ways to contact us
Call Charges: Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Calls may be recorded/monitored for training purposes.
British Sign Language calls with SignVideo
If you prefer to use British Sign Language you can contact us through SignVideoopens in a new tab