Call our emergency helpline on
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Capital One Card Services
P.O. Box 5283
Nottingham
NG2 9HD
If you want to send us a cheque, please post it to: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ
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We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.
If you would like to talk to someone call 0344 481 4814
8am – 9pm Mon – Fri
If you're deaf or hard of hearing
Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through
the Next Generation Text Service (formerly Typetalk / Text Relay) on the below:
Minicom Users
| Query |
Phone number |
Opening hours |
| General account or lost and stolen |
18001 0344 481 8852 |
24 hours a day |
| Report suspect fraud on your account |
18001 0800 9525066 |
24 hours a day |
| If you're struggling with payments and need help |
18001 0800 9525071 |
8am – 9pm Mon – Fri
9am – 6pm Sat & Sun
|
*The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed
on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information
on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab .
For more information and to make a complaint we have a dedicated Complaints page.
Calls may be recorded/monitored for training purposes.