Please note that if you’re calling us you may find it takes longer than usual to connect to an agent. This is because we’re currently handling lots of calls and have fewer agents as some of our team are impacted by coronavirus.
We understand the uncertainty that coronavirus is causing. A lot of people are calling us at the moment and it’s taking longer than normal to get through to an agent. This is because coronavirus has impacted our team.
To contact us about coronavirus, go to your online account
If you have been affected by coronavirus and you’re worried about your payments, you can apply for a payment holiday in your online account.
For guidance and the latest information, go to our coronavirus page.
For non-urgent queries
At the moment, it might be easier for you to make payments or manage your account in the app or your online account.
If you need to get in touch, you can send us a secure message from your online account.
Typically, we will respond in five days.