Coronavirus update If you have been affected by coronavirus and you’re worried about your payments, you may be able to apply for a payment holiday by calling us on 03444 812 812. Or you can apply in your online account. For guidance and the latest information, go to our coronavirus page. For non-urgent queries At the moment, it might be easier for you to make payments or manage your account in the app or your online account. If you need to get in touch, you can send us a secure message from your online account. Typically, we will respond in five days.
Take a look at our frequently asked questions Send us a secure message Lost or stolen card? You can immediately lock your card temporarily in the App or call us during opening hours on0800 952 5267
Call us Due to the impact of the coronavirus our opening hours are currently: Mon to Fri 8am - 9pmSat 8am - 5pmSunday 8am - 5pm Out of opening hours there is still the option to use the automated options to self serve including making a payment. Call Us Query Phone number General account 03444 812 812 General account (if you are calling from outside the UK) +44 115 993 8002 Online account 03444 814 000 Report your card lost or stolen 0800 952 5267 Report your card lost and stolen from abroad +44 115 993 8002 Report fraud 0800 952 5458or via online form Problem with a Transaction More information If you're struggling with payments and need help 0800 952 4966 Existing applications 0800 952 5252
You can write to us at: Capital One Card Services P.O. Box 5283 Nottingham NG2 9HD If you want to send us a cheque, please post it to: Capital One Europe Plc, PO Box 1517, NORTHAMPTON, NN1 9GZ If you want to send us a cheque, please post it to: Capital One Europe Plc PO Box 1517 NORTHAMPTON NN1 9GZ Need help understanding? We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities. If you would like to talk to someone call 0344 481 4814 Due to the impact of the coronavirus our opening hours are currently: Mon to Fri 8am - 9pmSat 8am - 5pmSunday 8am - 5pm
If you're deaf or hard of hearing Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through the Next Generation Text Service (formerly Typetalk / Text Relay) on the below: Due to the impact of the coronavirus our opening hours are currently: Mon to Fri 8am - 9pmSat- 8am - 5pmSunday 8am - 5pm Out of opening hours there is still the option to use the automated options to self serve including making a payment. Minicom Users Query Phone number General account or lost and stolen 18001 0344 481 8852 Report suspect fraud on your account 18001 0800 9525066 If you're struggling with payments and need help 18001 0800 9525071 *The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab .
If you have a complaint For more information and to make a complaint we have a dedicated Complaints page.