For guidance and the latest information, go to our coronavirus page.
Take a look at our frequently asked questions
Send us a secure message
You can immediately lock your card temporarily in the App or call us during opening hours on
0800 952 5267
Due to the impact of the coronavirus our opening hours are currently:
Mon to Fri 7am - 9pm *Sat 8am - 5pmSunday 8am - 5pm
Out of opening hours there is still the option to use the automated options to self serve including making a payment.
Capital One Card Services
P.O. Box 5283
If you want to send us a cheque, please post it to: Capital One Europe Plc, PO Box 1517, NORTHAMPTON, NN1 9GZ
If you want to send us a cheque, please post it to:
Capital One Europe Plc
PO Box 1517
We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.
If you would like to talk to someone call 0344 481 4814
Mon to Fri 7am - 9pmSat 8am - 5pmSunday 8am - 5pm
Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through
the Next Generation Text Service (formerly Typetalk / Text Relay) on the below:
Mon to Fri 7am - 9pm *Sat- 8am - 5pmSunday 8am - 5pm
*The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed
on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information
on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab .
For more information and to make a complaint we have a dedicated Complaints page.
Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.
Calls may be recorded/monitored for training purposes.