Coronavirus update If you have been affected by coronavirus and you’re worried about your payments, you may be able to apply for a payment holiday by calling us on 03444 812 812. Or you can apply in your online account. For guidance and the latest information, go to our coronavirus page. For non-urgent queries At the moment, it might be easier for you to make payments or manage your account in the app or your online account. If you need to get in touch, you can send us a secure message from your online account. Typically, we will respond in five days.