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Contact us

Call us

Call Us
Query Phone number Opening hours
General account 03444 812 812 24 hours a day
General account (if you are calling from outside the UK) +44 115 993 8002 24 hours a day
Online account 03444 814 000 24 hours a day
Report your card lost or stolen 0800 952 5267 24 hours a day
Report your card lost and stolen from abroad +44 115 993 8002 24 hours a day
Report fraud 0800 952 5458 24 hours a day
Problem with a Transaction 03444 812 812 24 hours a day
If you're struggling with payments and need help 0800 952 4966
8a.m – 9pm Mon – Fri
8a.m – 6pm Sat & Sun
Existing applications 0800 952 5252 9a.m – 5pm Mon – Fri

  • You can write to us at:

    Capital One Card Services
    P.O. Box 5283
    Nottingham
    NG2 9HD

    If you want to send us a cheque, please post it to: Capital One Europe Plc, PO Box 1517, NORTHAMPTON, NN1 9GZ

  • Need help understanding?

    We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

    If you would like to talk to someone call 0344 481 4814

    8am – 9pm Mon – Fri

If you're deaf or hard of hearing

Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through the Next Generation Text Service (formerly Typetalk / Text Relay) on the below:

Minicom Users
Query Phone number Opening hours
General account or lost and stolen 18001 0344 481 8852 24 hours a day
Report suspect fraud on your account 18001 0800 9525066 24 hours a day
If you're struggling with payments and need help 18001 0800 9525071
8am – 9pm Mon – Fri
8am – 6pm Sat & Sun

*The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab .

If you have a complaint

For more information and to make a complaint we have a dedicated Complaints page.

Call Charges:
Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Calls may be recorded/monitored for training purposes.